Associate End User Technology Engineers are responsible for providing level 2 support by responding to, evaluating, and prioritizing incoming IT support requests entered the IT service desk by internal end-users in a versátil, fast-paced, and growing, but very customer-focused environment. These requests are based on all metros where has internal employees and on hardware and/or software issues affecting end-user technology devices including desktops/laptops running Windows 10, Windows 11, iPhones, Android phones, Zoom-Enabled Rooms/Workspace, and Zoom phones. Follows-up on any open incidents, escalates to Sr. IT team members (when appropriate), to ensure all SLAs are met and incidents are resolved in a short time frame. Ability to be dynamic and reactive as well as create and drive processes to increase IT efficiency, drive proactiveness, and educate end-users on how best to utilize the technology provided.

Responsibilities:
- Troubleshoot to resolution Windows 10, Windows 11, macOS, Microsoft 365, and other internal application software issues as assigned.
- Image, configure, upgrade,



and repair desktops and laptops and peripherals from leading vendors such as Dell and/or Lenovo.
- Perform daily walkthrough and issue resolution with Zoom-Enabled Rooms
- Remote user support with focus on Latin American locations (Brazil, Colombia, Mexico, Chile, Peru, etc.)
- Complete desktop and telecom-related projects as assigned (e.g., software or hardware deployments, office moves, IT license, etc.).
- Help troubleshoot and work with telecom engineers to resolve end-user telecom issues
- Build and maintain IT knowledge base by creating knowledge management articles and execute as documented
- Support IBX / Offices Expansions and Integrations
- Ordering and installing new equipment
- Resolve incidents, events and requests within the SLAs defined and resolve them when required to the proper team
- Partner with sr staff to test pre-mass deployment software packages identifying i

📌 IT System Engineer (Santiago de Querétaro)
🏢 Scubyt
📍 Santiago de Querétaro