The Supervisor Concierge will oversee daily concierge operations at Office Depot de México S.A. DE C.V., guaranteeing high‑quality service for internal and external clients. This role requires strong coordination, leadership, and communication skills to manage a small team, maintain service standards, and support the strategic objectives of the 13 Jefaturas y Supervisiones 0048 department.

- Plan, schedule and supervise concierge activities to meet client demands.
- Lead, motivate and evaluate a team of up to 8 concierge staff members.
- Maintain consistent service quality and monitor client satisfaction metrics.
- Train new hires and provide ongoing coaching to improve performance.
- Control inventory of concierge supplies and equipment, ensuring availability.
- Track, analyze and report key performance indicators and service reports.
- Resolve client issues and service incidents promptly and professionally.
- Enforce safety and security protocols within the concierge area.




- Collaborate with other departments to align concierge services with corporate objectives.
- Prepare and present periodic performance reports to senior management.
- High school diploma required; college degree preferred.
- Minimum 3 years experience supervising concierge, hospitality, or customer‑service teams.
- Proven ability to lead and manage teams of up to 8 people.
- Excellent verbal communication and interpersonal skills (facilidad de palabra).
- Strong coordination, organization and multitasking capabilities.
- Problem‑solving mindset focused on service excellence.
- Flexibility to work varied shifts, including weekends when needed.
- Basic computer proficiency (MS Office, email, internal systems).
- Fluent in Spanish; English proficiency is an advantage.
- Knowledge of Office Depot policies and procedures is a plus.

📌 0048_SUPERVISOR CONCIERGE (Tlalpan)
🏢 SITIO DE EMPLEO ODEMAS
📍 Tlalpan