At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America's 100 million homes. While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they're based.

Paid holidays and versátil, take-it-as-you-need-it paid time off A culture built on innovation that values big ideas, no matter where they come from Role Overview: As an Associate, Account Management, you oversee and manage relationships with high-value Pros, ensuring their continued success and growth. Establish, manage, and nurture long-term relationships with Pros to drive engagement, satisfaction, and account growth Serve as the primary point of contact for your portfolio, ensuring clear communication, goal alignment, and timely follow-through Support contract renewal efforts by proactively addressing concerns, reinforcing value, and strengthening long-term partnerships Identify and execute opportunities to grow accounts through consultative upselling and cross-selling of add-on products Provide ongoing support to ensure Pros have a seamless and successful experience with our company's solutions Analyze account performance, customer behavior, and product usage data to recommend strategies that optimize retention and expansion Manage and maintain account-specific Standard Operating Procedures (SOPs) to ensure consistency and scalability Conduct regular check-ins and business reviews to assess needs and present solutions aligned with each Pro's goals Collaborate cross-functionally with Sales, Customer Success, Marketing, Product, and Support teams to deliver a cohesive customer experience Meet and exceed Key Performance Indicators (KPIs) related to renewals, expansion Qualifications: Bachelor's degree or equivalent work experience 2+ years of experience in account management, customer success, sales,



or customer support within a Software-as-a-Service (SaaS) environment Experience managing mid-market accounts ($20K–$200K Annual Recurring Revenue (ARR)) with a focus on retention and expansion Proficiency using Customer Relationship Management (CRM) systems (i.e. Salesforce) for account tracking, reporting, and pipeline management Strong consultative selling and negotiation skills grounded in data and customer insights Experience using AI tools to increase quality and efficiency of work Ability to manage a portfolio of 100–130 accounts while maintaining organization and attention to detail Experience contributing feedback to improve processes and workflows in evolving environments Contractor or home services industry experience is a plus What will help you succeed in this role: Strong emotional intelligence and empathy to build lasting, trust-based relationships Excellent written and verbal communication skills with advanced professional fluency in English Self-motivated and results-driven mindset focused on growth and performance Ability to think strategically about account success while executing tactically Proactive approach to identifying opportunities for improvement and expansion Growth mindset with enthusiasm for contributing ideas that enhance team processes and the Pro experience Location Dependent Information This role is open to candidates and the expected compensation range for this role is $34,000-$38,000USD annually.

The specific hourly rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Housecall

Pro's brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.

📌 Account associate work home (Cuauhtémoc)
🏢 Housecall Pro
📍 Cuauhtémoc