Administrative & Customer Service Coordinator (Plant – Querétaro, Mexico) Position Summary The Administrative & Customer Service Coordinator is responsible for overseeing and optimizing the plant's administrative operations, including order management, billing processes, customer service, and cross-functional coordination. This role serves as a key liaison between customers, sales, and internal operational teams (production, planning, quality, and logistics).

Key Responsibilities Administrative & Financial Coordination Oversee accounts receivable and accounts payable processes Validate billing accuracy and resolve complex discrepancies Generate and manage purchase orders Maintain accurate and up-to-date customer records Develop and present administrative and operational reports to Plant Management Identify process improvement opportunities and implement controls Customer Service & Order Management Coordinate and manage customer orders within ERP systems Ensure on-time and accurate order fulfillment (OTIF) Act as the primary point of contact for customer inquiries and escalations Analyze customer issues and drive resolution in coordination with internal teams Maintain strong communication with Sales, sharing updates and improvement opportunities Monitor order flow and proactively address potential delays Operational Coordination Act as a liaison between production, planning, logistics, and quality teams Participate in operational meetings (production reviews, planning meetings, etc.)



Align operational priorities based on customer requirements Identify bottlenecks and propose process improvements Support execution of continuous improvement initiatives Management Support Prepare executive-level reports and performance metrics Support decision-making with data-driven insights Coordinate schedules, meetings, and cross-functional initiatives Assist with special projects as assigned by Plant Management Qualifications Education Bachelor's degree in Business Administration, Industrial Engineering, or related field (preferred) Experience 4–6 years of experience in: Administrative operations within a manufacturing environment Customer service or order management Cross-functional coordination Experience in industrial or manufacturing companies strongly preferred Technical Skills Advanced Microsoft Excel (data analysis, reporting) ERP systems experience (SAP, Oracle, or similar) Billing and administrative process management Understanding of manufacturing operations and workflows Familiarity with KPIs such as OTIF, delivery performance, and order accuracy Core Competencies Strong customer focus Effective communication and interpersonal skills Analytical thinking and problem-solving High level of organization and prioritization Ability to work under pressure Proactive mindset and ownership Cross-functional collaboration Decision-making capability Working Conditions On-site role within a manufacturing plant environment Frequent interaction with operational teams Fast-paced, high-demand environment Exposure to operational pressure and deadlines

📌 Administrative & Customer Service Coordinator (Aguascalientes)
🏢 Gest-Can RLX
📍 Aguascalientes