At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Analyst, Technical Success Manager - CDMX Why We Have This Role The Customer Success Team is at the heart of Qualtrics. From the initial onboarding to ongoing adoption, we assist customers throughout their lifecycle, helping them unlock the most value from our products and services.

How You'll Find Success Technical Success Managers are Qualtrics experts who work with our clients and customers to realize the potential of the Qualtrics product.

Technical Success

Managers work in a post-sales capacity that directly contributes to the long-term success of our customers' programs, and deepen relationships with the clients they support. As a Technical Success Manager, you should both be a tech-savvy professional and someone who excels at nurturing relationships to deliver exceptional client service. How You'll Grow Enhance your software platform knowledge and technical troubleshooting skills Build your creative problem-solving and critical-thinking skills to deliver actionable, scalable recommendations that improve the end to end customer experience for customers Develop critical customer relationship and communication skills to develop impactful, trusted relationships You'll become an expert in the Qualtrics platform and become a trusted partner to our top clients in the LATAM region Things You'll Do Drive Customer Adoption and Optimize Programs Build, configure, and execute services that align to client objectives, strategic goals,



maximizing client value Leverage customer usage data to deliver actionable insights & recommendations Develop a deep understanding of Qualtrics' service offerings to meet client needs, guiding them through use cases to drive program maturity.

Establish and maintain multi-level stakeholder relationships to ensure customer health and support. Work on front end configurations such as building dashboards, configuring surveys, and building out workflows within Qualtrics. In person connection with customers, traveling on-site as needed Collaboration & Cross-Functional Partnerships Collaborate with Sales and Services teams to develop meaningful client relationships, aligned to the overall client account strategy Develop cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among our customers Team effectively with internal and external partners to ensure execution of client account strategy and delivery of target customer outcomes What We're Looking For On Your Resume Bachelor's degree from a competitive university 3+ years experience working in a technical, consulting, or client-facing role Ability to thrive in a fast paced environment, managing multiple projects simultaneously across various customers Experience working with customers in all phases of their adoption journey Hard-working self-starter capable of concurrently running multiple projects in a dynamic environment Comfort in working both autonomously and collaboratively Ability to articulate technical concepts to a non-technical audience Detail-oriented with an ability to prioritize and meet deadlines Familiarity with software, front-end development,



and navigating API's Excellent verbal and written communication skills Strong problem-solving skills What You Should Know About This Team Supportive environment with opportunities to work both autonomously and collaboratively Fun, inviting, and inclusive work environment This team is made up of passionate, kind, and smart people who exemplify what it means to be a team Our Team's Favorite Perks and Benefits Work-life integration and fun is deeply important to us!

We have frequent office events, team outings, and happy hours Qualtrics Experience Program - $36,882 MXN gross per calendar year for an experience of your choosing (eligible after a year) Wellness reimbursement - up to the value of $6,250 MXN per quarter can be reimbursed for a variety of wellness activities Allowances for meals, transportation, groceries, and more We take pride in our office design aiming at fostering creativity We believe in sharing Qualtrics' success which is part of the compensation for all employees The Qualtrics Hybrid Work Model : Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic. Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act Qualtrics is committed to the inclusion of all qualified individuals.

Qualtrics

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📌 Analyst, Technical Success Manager (Metepec)
🏢 Qualtrics
📍 Metepec