At Varicent, we're not just transforming the Sales Performance Management (SPM) market—we're redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the 2025 Forrester Wave Report for SPM, 2023 Ventana Research Revenue Performance Management (RPM) Value Index, Gartner Peer Insights, 2024 Gartner SPM Market Guide, and G2.

Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more. THE OPPORTUNITY Our Technical Support Team serves as the frontline of customer success, specializing in providing expert assistance to users navigating our SaaS solutions. Beyond solving immediate issues, the team collaborates closely with product and development teams to report bugs, contribute to product enhancements, and share insights into user experiences.

As a Technical Analyst you will have the opportunity to work side-by-side with some of the most experienced technology leaders for both on-premises and SaaS products to support our customers/business partners and connect with them by video conference, email and CRM and other state of the art communication methods. Proven experience working with SaaS platforms (mandatory) Familiar with relational databases concepts, both basic administration and SQL scripting. Familiar with client server architecture.

Sharing best practices for the utilization and deployment of Varicent products. Troubleshooting experience for web-based applications.

Collaboration and Communication: CEFR B2 level English proficiency or higher is required. Communicate progress of investigation with clients while ensuring all related records are properly updated in the CRM system.



Proficient in utilizing all support tools and processes to resolve cases. Share best practices for the utilization and deployment of Varicent products. Support KPI targets (SLA, QA, Resolution, etc.). Available for scheduled weekend coverage for on call rotation .

Complete

Training and start solving support cases. Actively contribute to team projects and initiatives. Conduct in-depth analysis of complex technical issues and provide well-reasoned solutions. Your employment may be transferred to a local Varicent entity in the future.

We are excited to welcome you and support you throughout this journey! This position is fully remote. We embrace a results-driven work culture, focusing on performance and collaboration over location. As part of our team, you'll have the opportunity to build a work-life balance that suits you, while staying connected with a diverse, global team through virtual tools and regular online communication.

Whether you're working from home or a co-working space we're committed to supporting you with the resources and autonomy needed to succeed in a remote environment.

Wellness

Programs to Support Health and Wellbeing.

Remote Work

Flexibility.

Comprehensive Employee Insurance Coverage: Medical, Dental, Vision, Life Insurance.

Integral Connected Culture: Check out these Resources Below: Varicent Blog Varicent Careers Blog Varicent LinkedIn Page Varicent X Page Varicent Instagram Page Varicent Facebook Page Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. By applying for a position at Varicent and/or by using this portal, you declare and confirm that you have read and agree to our Job Applicant Privacy Notice and that the information provided by you as part of your application is true and complete and includes no misrepresentation or material omission of fact

📌 Application Support Analyst (Remote - Mexico Only) (México)
🏢 Varicent
📍 México