We are hiring a skilled Application Support & Development Engineer to provide ongoing support and contribute to development initiatives. The role involves handling production support tickets, collaborating on incident resolution, and contributing to project-based development work when not engaged in support activities.
Key Responsibilities
Application Support
- Manage and resolve tickets (primarily P3 and P4 priority).
- Handle non-urgent support requests received via
- Phone
- Email
- Microsoft Teams
- Azure DevOps
- Log and document all support activities in SNOW and Azure DevOps to maintain a knowledge base for future reference.
- Participate in incident management and ensure timely resolution.
- Provide extended support beyond standard hours when working on active incidents.
Development & Project Work
- Contribute to application development and enhancement tasks when not assigned to support tickets.
- Assist in migration, modernization, or project-based work as needed.
- Collaborate with cross-functional teams to deliver project milestones efficiently.
Work Schedule
- Support Window: 8x5 model (8 hours/day, 5 days/week)
- Primary Working Hours: 7:00 AM – 3:00 PM CST
- Flexibility required to extend hours during active incidents or critical support situations.
Required Skills & Qualifications
- Experience in application support and troubleshooting in enterprise environments.
- Familiarity with ticketing systems (SNOW and Azure DevOps preferred).
- Strong documentation and communication skills.
- Ability to manage multiple support channels simultaneously.
- Strong development experience in Java technologies and Angular is a plus.
- Ability to balance support responsibilities with development work.
- Exposure to AI-assisted development or migration projects is an advantage.
📌 Application Support Engineer (México)
🏢 SysTechCorp
📍 México
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.