Description and Details of Activities

- Provide specialized support for coating processes and the manufacturing of optical products.

- Participate in the implementation, installation, validation, and optimization of processes and equipment.

- Analyze and troubleshoot technical issues related to processes, equipment, materials, and quality.

- Perform technical testing, process validations, and evaluations of materials and consumables.

- Conduct root cause analysis and follow up on corrective and preventive actions.

- Provide remote and on-site technical support to customers and internal teams.

- Participate in process assessments, technical audits, and capability reviews.

- Prepare technical reports, protocols, procedures, work instructions, and process documentation.

- Provide technical training to internal personnel, customers, and production or maintenance teams.

- Collaborate with Engineering, Quality, Production, Research & Development, and Technical Support teams.

- Participate in continuous improvement, standardization, and process optimization projects.

- Support product and process validation and testing activities within laboratory and manufacturing environments.

- Willingness to work in office, laboratory, manufacturing plant, and customer site environments.





Experience and Requirements

- Bachelor’s degree in Industrial Engineering, Chemical Engineering, Mechatronics, Materials Science, Physics, Optics, or a related field.

- Experience in process engineering, manufacturing, laboratory operations, or technical support.

- Experience with coating processes, surface treatment, or similar industrial processes.

- Experience in technical troubleshooting and root cause analysis.

- Experience in process validation, qualification, and optimization.

- Knowledge of manufacturing processes and quality control.

- Proficiency in data analysis and problem-solving tools.

- Previous experience providing technical support and customer service is preferred.

- Ability to prepare technical reports and process documentation.

- Ability to work effectively with cross-functional teams and independently.

- Strong communication and technical training skills.

- Advanced English proficiency, C1 level, required.

- Valid U.S. visa and valid passport required.

- Availability for frequent domestic and international travel.

- Analytical mindset, results-oriented approach, and ability to solve complex technical problems.

📌 AR Engineer (Tijuana)
🏢 ZEISS Group
📍 Tijuana