This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.

Our client is building a world-class luxury travel concierge service designed for high-net-worth members. Their approach centers on precision, calm execution, and exceptional service standards, ensuring every trip is delivered seamlessly behind the scenes. The team operates with a high bar for detail, ownership, and consistency to support flawless member experiences.

Location
Remote | Mexico City only | 9 AM - 5 PM EST

Role Overview
The Luxury Travel Concierge will serve as the operational backbone of the member travel experience, turning Travel Advisor direction into flawlessly executed trips. This is a high-ownership execution role focused on research, documentation, bookings, quality control, and real-time support, delivered with a calm, polished, luxury-standard tone throughout. This role is not responsible for sales or relationship ownership.





Key Responsibilities
Itinerary Build & Trip Execution
- Build and maintain clear, accurate, day-by-day itineraries based on Travel Advisor direction.
- Translate traveler intent into structured trip plans through strong research and follow-through.
- Ensure itineraries reflect the latest confirmations, changes, and member feedback.
- Maintain clean and accurate documentation across internal systems, trip profiles, and notes.

Bookings & Logistics
- Execute bookings for flights, hotels, transportation, dining, and experiences.
- Track confirmations, vouchers, special requests, and time-sensitive details with precision.
- Manage changes, cancellations, and updates without disrupting downstream trip components.
- Ensure alignment across all trip elements, including dates, transfers, and arrival logistics.

Member Communication & Support
- Communicate proactively with members via WhatsApp an

📌 Luxury Travel Concierge (Pachuca de Soto)
🏢 Scale Army Careers
📍 Pachuca de Soto