With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. You'll also be part of a global team that includes its portfolio of metasearch brands.

Hospitality is all about taking care of others, and it defines our culture. OpenTable's General Sales and Restaurant Relations (account management) teams show dedication to improving restaurants' revenue potential by utilizing best in brand front-of-house management and online reservation technology. You will work with a team of intelligent, passionate, and enthusiastic individuals who are intent on ensuring our restaurant customers' success and our dining customers' enjoyment.

We help the restaurant incorporate OpenTable into their daily operations, continually driving comprehensive adoption in the process. We reduce churn by effectively demonstrating to restaurants the significant value our products and services provided. Reporting to the Sales & Services Manager, the Account Manager & Central Queue Associate Account Manager is responsible for the restaurant customer lifecycle with OpenTable.

It begins with customizing and installing OpenTable, followed by extensive training of restaurant staff. You will be part of a team collectively responsible for the overall health of our largest segment of restaurant customers. Your interactions will be remote, using phone, e-mail, webinars, and other methods to convey ideas, perform training and resolve open issues.

In This

Role, You Will Build, cultivate, and expand high-level relationships with assigned restaurants, serving as a trusted advisor and long-term strategic partner. Own the end-to-end customer lifecycle, including onboarding, installation, configuration,



training, adoption, retention, and revenue growth. Perform and oversee OpenTable software installations, customizing solutions to meet each restaurant's operational needs.

Deliver initial and ongoing training (in-person and remote) to restaurant staff to maximize product adoption and engagement. Act as the primary liaison and advocate for restaurant partners, resolving cross-functional issues across Product, Support, Finance (AR), Marketing, and Sales. Provide data, insights, and performance reports to help restaurant partners optimize operations and change behaviors that drive success.

Maintain accurate documentation, forecasts, pipelines, and win/loss insights in account management systems (including Salesforce). Stay current on OpenTable products, solutions, and enhancements, continuously evolving account management strategies and processes. Collaborate closely with Account Executives, Inside Sales, Customer Support, and Field teams to ensure seamless customer experiences.

Please Apply If

Proven experience in account management, consultative selling, or equivalent customer-facing roles within the restaurant or hospitality industry. Deep knowledge of restaurant operations and hands-on experience working within local restaurant markets. Strong customer service orientation with a consistent record of driving results through trusted advisory relationships.

Skilled at presenting new perspectives that reframe how customers think about their business and drive strategic change. Strong analytical skills, with the ability to gather, interpret,



and leverage data to support and influence business decisions. Excellent communication, listening, influencing, training, and interpersonal skills, both written and verbal.

Exceptional organization, documentation, prioritization, and time-management capabilities.

Experience using Salesforce or equivalent CRM systems; OpenTable software experience is a plus. Proficiency with Microsoft Windows, Office tools, internet-based applications; basic web design or HTML knowledge is a plus. Valid driver's license and reliable transportation for business-related travel (expenses reimbursed). Bilingual (Spanish/English) required. A US Visa is required for this position.

Development Dollars

Leadership development Access to thousands of on-demand e-learnings Travel Discounts Employee Resource Groups Christmas Bonus - 30 days 20 days of paid time off a year 25% vacation premium Private health, dental, and life insurance Monthly social events and happy hours Work Environment & Flexibility At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters.

OpenTable will always abide by and consider local laws and regulations. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves. If you need accommodations during the application or interview process, or on the job, we're here to support you.

📌 Associate Client Account Manager (Mérida)
🏢 Opentable
📍 Mérida