Company Description Hyde is embracing an evolved brand identity that is all about a festival vibe with music at its core. Hyde is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a general portfolio of brands.

The Front Office

Supervisor is responsible for supervising the daily Front Office operation, ensuring that guest arrivals, stays, and departures are handled with efficiency, warmth, accuracy, and in alignment with Hyde’s service standards and lifestyle spirit. This role supports the Front Office Manager in coordinating the team, resolving operational matters, following up on special requests, handling guest concerns, and ensuring compliance with administrative, financial, safety, and service procedures. Supervise the daily Front Office operation, including check-in, check-out, room assignment, billing, and guest assistance. ~Coordinate the Front Office team during the shift by assigning tasks, setting priorities, and following up on pending items. ~Follow up on guest requests in coordination with Housekeeping, Guest Services, Engineering, Security, Reservations, and Food & Beverage. ~Supervise the correct handling of payments, guarantees, charges, billing, cashier closures, credit procedures, and financial controls. ~Ensure proper shift communication through handovers, logbooks, reports, and daily briefings. ~Support the training, coaching, and feedback of Front Office team members. ~Ensure the lobby, front desk, and guest contact areas remain clean, organized,



welcoming, and aligned with the Hyde vibe. ~Coordinate with Housekeeping on room status, cleaning priorities, discrepancies, and rooms ready for sale. ~Support internal audits, brand standards, safety procedures, and administrative controls. ~Identify opportunities to improve Front Office processes and the overall guest experience. ~Degree in Hospitality, Tourism, Business Administration, Hotel Management, or a related field preferred. ~Minimum 1 to 2 years of experience in Front Office, Reception, Guest Services, or a similar guest-facing role. ~Advanced English required; Solid knowledge of check-in, check-out, room assignment, guest guarantees, billing, cashiering, and front desk procedures. ~experience with Opera, Opera Cloud, or similar systems is preferred. ~Ability to coordinate teams during high-demand shifts. ~Basic knowledge of reports, logbooks, cashier procedures, and digital operating tools. ~Availability to work rotating shifts, weekends, holidays, and overnight shifts as required by the operation. ~Genuine interest in lifestyle hospitality, creative service, local culture, and social experiences. ~Knowledge of Mexico City restaurants, mobility, events, and local experiences is considered an advantage.

The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. ~Discounts across the entire Ennismore family of brands.

📌 Bilingual-Front Office Coordinator (Tijuana)
🏢 AccorHotel
📍 Tijuana