We are looking for a

Billing and Collections Executive with an organized profile and strong attention to detail, to lead tasks related to billing, collections, internal/external customer service, and general administrative support. This role involves close coordination with different departments, as well as managing billing software and updating customer databases.

Billing

- Calculate and update monthly and projected billing in the corresponding file.

- Issue invoices in Argentina using the ARCA system.

- Issue invoices through the Receita Federal for operations in Brazil.

- Coordinate invoice issuance from Mexico via the local office.

- Issue invoices for the U.S. entity using Chargebee.

- Enter new clients and configure plans, discounts, and specific terms in Chargebee.

- Email invoices to clients.

- Upload and submit invoices through clients' designated portals.

Collections

- Actively follow up on outstanding payments.

- Record received payments in the billing file.

- Reconcile payments across various bank accounts.

- Record and maintain updated payment terms for clients.

Customer Care

- Manage inquiries received through the billing email inbox.

- Resolve issues, resend or correct invoices, cancel transactions, apply discounts, renew payment links, update billing or shipping information, and share account statements with internal and external clients.

Sales Assistant

- Handle vendor onboarding: complete forms, send documentation, and register on client portals.

- Keep customer and contract databases up to date.





General Administrative Tasks

Execute general administrative tasks as required, such as:

- Managing commission payments for the sales team/partners.

- Saving and organizing collection data.

Requirements

- Bachelor's degree in Accounting, Finance, Business Administration, or a related field

- 2+ years of experience in billing, collections, or accounting roles

- Familiarity with client portals and electronic invoicing systems (e.g., ARCA, Receita Federal)

- Previous exposure to regional billing processes (If you have done Argentina, Brazil, Mexico and the U.S. is a strong plus!)

- Proficiency in Microsoft Excel or Google Sheets for billing tracking and reporting

- Experience using billing and subscription platforms like Chargebee is highly desirable

- Language requirements: Spanish (Native/Fluent), English (Advanced), Portuguese (Desirable)

- High attention to detail and organizational skills

- Strong communication and customer service abilities

- Team player, but able to work independently and proactively

Benefits

- Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills

- OpenAI Premium License: Complimentary access to an OpenAI premium license for personal or professional use

- Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance

- Soft Hybrid Work: We meet once a week in our office, the rest of the time you can work remotely from wherever you like!

📌 Billing and Collections Executive (Ciudad de México)
🏢 Darwin Ai
📍 Ciudad de México