Descripción de la empresa Ubicación: we're in the information business" -Peter Rose, Expeditors Founder Integral supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. 18,000 trained professionals 250+ locations worldwide Fortune 500 Globally unified systems Descripción del empleo EXPEDITORS CORE COMPETENCIES Exceptional Customer Service Exceeds customer expectations by anticipating, understanding and meeting needs. This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).

Job Execution

Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. Is punctual and can be relied on for planning purposes. Provides relevant and timely information to co-workers, customers and service providers.

Culture

Exhibits and promotes the company's 10 cultural attributes: Personal Growth and Development Participates in training within the company's guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.

AGENT CORE COMPETENCIES Timely and Accurate Billing and Accounting Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Timely and Accurate Data Entry Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements.





Monitors exception reports for quick data integrity resolution. MAJOR DUTIES AND RESPONSABILITIES Ensure smooth and timely freight process flow Ensure accurate and timely data entry into our operational system Track and Trace Ocean Export Files and reporting Use Global Ocean Export Monitor on a daily basis. Ensure documents are timely sent and Shipping notices communicated to overseas and customers Ensure accurate and timely client and vendors billing.

Interact with our customers in arranging their international shipments, meeting customer service standards. Meets company standards of 52 hours training per year per employee. Attend training classes when required.

Complete mandatory training when required. Adhere to the company's 10 cultural attributes: Requisitos KNOWLEDGE, SKILLS AND BEHAVIOURS: Knowledge: A good understanding of Expeditors' Products and Services Understanding of ocean documentation process a plus.

Good Microsoft

Office and computer skills Fluent in English.

Behaviours: Positive and willing to help attitude TRAINING AND QUALIFICATIONS: Training Requirements: Meet company standards of 52 hours training per year, including as needed management/leadership training Education and Experience: 6 months to 1 year related experience and/or training; or equivalent combination of education and experience Información adicional Expeditors ofrece excelentes beneficios Sueldo competitivo Prestaciones superiores a la ley Seguro de vida Seguro de gastos médicos mayores Plan de compra de acciones para empleados Programa de Capacitación y Desarrollo de Personal Expeditors offers excellent benefits Competitive salary Benefits above the law Life insurance Insurance of major medical expenses Employee Stock Purchase Plan Training and Personnel Development Program All your information will be kept confidential according to EEO guidelines.

📌 Ciudad de Mexico | Ocean Export - Customer Service Representative (Santa Catarina)
🏢 Expeditors
📍 Santa Catarina