Roboyo is not a typical technology consultancy. We have been at the forefront of Business Process Automation since the sector began, less than a decade ago. Today, we are the world's largest specialist Intelligent Automation company and remain at the cutting edge.

At Roboyo, you will experience a fun and innovative work environment with a dynamic and ambitious team passionate about technology and automation. We are seeking a Managed Services Engineer to join our Managed Services team and work with our clients to deliver high-quality solutions. You should be eager to learn and grow in the field of consulting, with a passion for solving complex business problems and driving client success.

General: Responsibilities and tasks for this role Ensure prompt ticket follow up and action for L2 issues, ensuring active work toward resolution while time counting and prompt response to stop clock when need input or action from client; Use your data analytics skills to analyze the automated business processes of our clients and identify and eliminate potential "troublemakers" before they become problems. Collaborate with L1 support and development teams to address complex technical challenges. Conduct routine maintenance checks on existing automations to ensure optimal performance.

Coordinate operations and maintenance activities for large client accounts Test and optimize the software design, code,



and reusability of our automation artifacts. Consult, provide expertise, guidance, and participation during the Onboarding and Service Transition of clients. NET, C#, VBA, Java, Powershell or Python.

Good communication skills and social competence for strong customer relationships. Enthusiasm for new automation and digitization topics, such as AI and IDP Understanding of the full software development lifecycle Skills that are big plus Experience with automation technologies (RPA, Blue Prism, Automation Anywhere, etc.) Experience with Databases, SQL, and data visualization tools such as Tableau and Microsoft PowerBI.

Experience in process consulting.

Experience in IT support or IT projects. Understanding of service management. Individual development plan with career coaching . Private health insurance Growth Join a market-leading firm in one of the fastest-growing industries to pioneer the next generation of automated technologies.

Tailored development plan with career coaching. International career and project opportunities. Deepen your working knowledge of intelligent automation through our structured training courses. We are an equal opportunity employer and value diversity at our company.

Privacy Notice: By applying, you consent to the processing of your personal data for recruitment purposes in line with our Privacy Policy:

📌 Client Services Engineer (Ciudad de México)
🏢 Roboyo
📍 Ciudad de México