Your mission About Mirai RiskTech Mirai RiskTech is the global technology leader in Balance Sheet Management, Financial Risk and Regulation. With pioneering SaaS Solutions and consulting services, we empower banks to shorten the path to success in risk management and regulatory compliance.

Mirai

RiskTech operates with fully remote operations and main employee hubs in Madrid, Mexico City, and Boston. Our team comprises 150 professionals from over 20 countries, fostering a collaborative international culture at the intersection of technology, data, consulting, and finance.

About the Role Mirai RiskTech is looking for an experienced IT Specialist to join our growing IT team. This role will support IT operations across both the U.Reporting to the IT Manager, the IT Specialist will work closely with the global IT and HR teams to ensure smooth onboarding, technology alignment, and operational excellence.

Key Responsibilities Provide technical support to end users via our ticketing system. Manage and maintain IT asset inventory (hardware and software, internal and external). Troubleshoot and resolve issues related to hardware, software, and Windows operating systems.

Replace and maintain IT hardware components as needed. Collaborate with global IT and cybersecurity teams to align with corporate policies, processes, and compliance standards. Maintain and administer Microsoft Entra ID, Microsoft 365, and Microsoft Intune.

Develop and maintain PowerShell scripts to support automation and operational efficiency.



Your profile Qualifications Bachelor's degree in Information Technology or a related field.

English proficiency: Minimum of 5 years of experience in IT roles.

Microsoft

Windows operating systems Microsoft Intune Microsoft Entra ID (formerly Azure AD) Microsoft Active Directory PowerShell scripting Security policies and compliance Hardware diagnostics and repair Software deployment and installation Preferred Profile We are looking for a proactive and self-motivated individual with strong problem-solving skills and a genuine interest in technology. Takes initiative and brings ideas to improve IT processes. Communicates effectively and collaborates comfortably in a general, multicultural environment.

Location

This position is based in Mexico City and follows a primarily remote work model, with regular on-site meetings as required.

Work From Anywhere: Remote work on demand of each position.

Flexible Hours: Career Growth: We offer multiple fast-paced career paths with annual performance reviews. Personal data will be processed by Mirai as responsible to evaluate the authenticity of the application for this position or other ones. You can see the policy in this link About us Mirai is the global technology leader in Balance Sheet Management,



Financial Risk and Regulation.

Mirai operates with fully remote operations and main employee hubs in Madrid, Mexico, and Boston. Our team comprises 150 professionals from over 20 countries, fostering a collaborative international culture at the intersection of technology, data, consulting, and finance. We empower banks to shorten the path to success in risk management and regulatory compliance with a comprehensive portfolio of enterprise SaaS solutions and consulting services.

Our Services - Mirai Consulting, our business and technology consultancy dedicated to driving impactful transformations for financial entities worldwide. We provide end-to-end services with a team of business consultants and software engineers guiding clients through the design and implementation of cutting-edge data solutions. Leveraging pioneering technology, we optimize balance sheet management, risk management, and regulatory compliance processes.

Our Company Values

We work together as a well-oiled machine, hold ourselves accountable to the highest possible standards of execution, push boundaries with relentless ambition, and prioritize customer needs above everything else.

Excellence: Continuously improving our services and solutions with top quality assurance.

Ambition: Setting inspiring goals for product innovation and revenue growth.

Teamwork: Promoting collaboration and open communication among team members. Focusing on exceptional user experiences and world-class implementations.

📌 Computer Operator / Help Desk (Cuernavaca)
🏢 Mirai
📍 Cuernavaca