The Customer Master & Fraud Risk Rep s responsible for maintaining the integrity of the company's customer master data while identifying and mitigating operational, compliance, and transactional risks. The role manages customer onboarding, master data governance, customer due diligence, high-risk transaction reviews, and compliance with company policies and regulatory requirements. This position partners with Sales, Customer Account Services, E-Store Operations, Customer Relations, IT, and Finance to support secure, accurate, and efficient customer onboarding and order processing.

Key Responsibilities

- Create, maintain, and update customer accounts in SAP while ensuring data accuracy and compliance.
- Perform customer due diligence using internal and external verification sources.
- Audit customer setup requests for pricing, sales district, tax status, reporting, and business rules.
- Maintain customer master fields, collection assignments, billing information, and General Customer Codes.
- Manage tax-exempt customer setup, onboarding documentation, approvals, and customer master reporting.




- Review and assess Moderate and high-risk credit card transactions for U.S. and Canadian customers prior to order release.
- Collection of failed subscription payments
- Investigate potential fraud and operational risks using internal systems, external databases, and financial institution resources.
- Document risk assessments, recommend control improvements, and support ongoing compliance initiatives.
- Prepare operational, fraud, and customer master reports.
- Maintain confidentiality of customer information and support continuous process improvement.

Principal Requirements

- Bachelor's degree in Business, Finance, Accounting, Information Systems, or equivalent experience.
- 1–3 years of experience in customer master data, risk management, fraud analysis, credit operations, or customer onboarding.
- Experience with SAP, Oracle, Microsoft Excel, Kount, AI, and reporting tools preferred.
- Conversational English

📌 Customer Master Data & Fraud Risk Rep (Ciudad de México)
🏢 Epson Latinoamérica
📍 Ciudad de México