We're data-driven and never stop iterating. You are passionate about the Justworks product and possess the technical curiosity to leverage AI and automation to scale our support as we grow. You are comfortable being "in the weeds" with complex inquiries and enjoy the process of documenting insights to define our standard of excellence for international support.

What You'll Do: Own the front-line experience for Admins and EOR employees across phone, email, and chat, providing expert guidance on international payroll, benefits, and platform navigation. Partner with International Consultants to navigate complex compliance and HR issues, ensuring customers receive holistic, accurate, and high-touch support. Collaborate cross-functionally with Product, Operations, and Legal to streamline workflows and bridge the gap between customer needs and internal processes.

Drive AI & Efficiency initiatives by identifying and implementing automation opportunities to improve support speed and accuracy. Operate with high autonomy, managing a consistent queue of inquiries while simultaneously executing on foundational projects. Champion technological solutions, actively promoting the use of AI and knowledge management tools to enhance the customer experience.





Native or close to native English fluency (written and verbal).

Bonus Points: Expert-level proficiency with Zendesk, JIRA, or AI-integrated support tools. The base wage range for this position based in our Mexico City Office is targeted at $32.55 to $35.81 per hour. Presente compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location.

We're proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws.

📌 Customer Service Experience Representative (Iztacalco)
🏢 Justworks
📍 Iztacalco