We're global leaders in Network as a Service (NaaS), changing the way businesses reach the cloud. We're also a leading partner to Amazon, Microsoft, Google, IBM, Oracle, NYSE, and many other leading technology companies. Megaport is a publicly traded company on the Australian Stock Exchange.

While the company is headquartered in Brisbane, Australia, employees are spread out across North America, Europe, and Asia-Pacific. We do not compromise our values for commercial gain; Our culture permeates everything we do and this, in turn with a general vision, forms a commitment to each other, our customers, and shareholders alike.

About The Role At Megaport, we're changing the way the world connects to the cloud. As a leading Network-as-a-Service (NaaS) provider, our platform is used by global enterprises to build agile, scalable networks in minutes. With customers across North America, Europe, and APAC, our support team is at the core of delivering world-class service and technical expertise.

We're looking for a Network Support Engineer to join our growing Mexico City team, supporting our English-speaking customers and helping resolve complex networking issues with confidence and care. What You'll Be Doing Deliver high-quality, first-line and second-line support across networking, account, and portal issues. Troubleshoot IP networking issues (Layer 2/3), including BGP, DNS, and routing problems.

Manage customer interactions across phone, ticketing, and web-based platforms. Identify ways to optimise services and improve our processes. Meet or exceed support KPIs and maintain SLAs. Must-Have's 3+ years of experience in network incident resolution or support (ISP, cloud, or data centre environment).





CCNA or JNCIA certification (or equivalent hands-on experience).

Strong knowledge of networking fundamentals: Fluent in English – both written and verbal communication. Comfortable working shifts as part of a global support model. Able to attend the Mexico City office on Tuesday, Wednesday, and Thursday if rostered for a shift. Familiarity with Internet Peering, MPLS Layer 2/3 VPNs, IS-IS, and network routing protocols.

Experience in virtualised environments (VMs, cloud platforms, etc.). Familiarity with ITIL or structured incident management processes.

What We Offer Flexible working environments Birthday Leave Generous study and training allowance + 5 days paid study leave Creative, fun, and contemporary workspaces Motivated team of industry experts and new talent Celebrated success with 'Legend' and 'Kudos' Awards Health and wellness program If you have any questions, please reach out to Megaport's Talent Acquisition Team at NOTE: All Megaport business correspondence is conducted via our business email accounts (@megaport.Megaport will not ask you to create an account via Microsoft teams, and does not associate with any email accounts under "@megaportau.Note that you're entitled to know what personal data of yours Megaport holds, to request updates, rectification, and in some circumstances restriction or deletion thereof if you object (you being entitled to withdraw your consent to our holding your information at any time). Please see Part 5 of our Privacy Policy for more details on this and how to contact Megaport's data protection officer if you have any further privacy-related questions. Strictly no Recruitment Agencies.

📌 Customer service representative needed ASAP (Jesús María)
🏢 Megaport
📍 Jesús María