Customer Service Supervisor | Manufacturing / Supply Chain

We are looking for an experienced Customer Service Supervisor to join an international manufacturing operation in Mexico.

This position requires a strong combination of customer service, order management, supply chain coordination and international communication .

Key responsibilities:

- Coordinate communication between customers, sales teams and manufacturing operations.
- Manage customer orders, production and delivery schedules.
- Follow up on Purchase Orders, shipments and required documentation.
- Monitor OTIF, Open Order Reports and safety stock .
- Anticipate and resolve supply chain issues and delivery risks.
- Coordinate regularly with international teams.
- Improve customer service and shipment processes.

Requirements:

- Bachelor's degree.
- 5+ years of experience in Customer Service ,



preferably within manufacturing.
- Experience with order management, supply chain, shipments and Incoterms .
- Strong Excel and Microsoft Office skills.
- Analytical and problem-solving capabilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Professional English and Spanish, both written and spoken.
- Experience within cosmetics or packaging is desirable but not mandatory.

Compensation: Up to MXN $55,000 per month , depending on experience. Candidates whose experience is primarily in call centers or general customer support without order-management or supply-chain exposure will not match the requirements of this position .

📌 Customer Service Supervisor | Manufacturing / Supply Chain (San Francisco Coacalco)
🏢 Leader Match
📍 San Francisco Coacalco