PURPOSE The Customer Success Coordinator is responsible for handling the foundational level operations and day-to-day processes for their respective assigned accounts while growing their business with GlobalTranz as a whole.

The Customer Success

Coordinator will work directly with their respective team members to make sure their assigned customers receive the utmost customer service levels and a smooth start-to-finish experience with GlobalTranz.

The Customer Success

Coordinator is responsible for ensuring all daily tasks are completed in accordance with department policy and procedure guidelines and any additional customer-specific SOPs.

ESSENTIAL DUTIES &

RESPONSIBILITIES Ensure all account activities are in accordance with established standard operating procedure for their assigned account

Ensure all shipments are built properly in their respective transportation management system (TMS), all appointment times entered properly, and logistically feasible for success

Assist their pod members in ensuring that their assigned customer(s) are always satisfied in their partnership with GlobalTranz Work directly with Customer Success team members to ensure finance collections are being handled smoothly and in accordance with GTZ (or customer-specific contract) states





Work directly with Carrier Sales to ensure they are following the customer’s SOP guidelines

Capable of stepping in and managing their account(s) in the absence of respective team members

Respond to all customer emails and phone calls within a timely fashion

Proactively monitor customer shipments to ensure on-time load deliveries and pick-ups REQUIRED KNOWLEDGE/SKILLS/ABILITIES Extremely detail-oriented and goal-focused

Willingness to learn on-the-fly while retaining coaching and training

Proactivity toward daily tasks

Available after-hours for any necessary customer urgent issues and needs that may occur

Exceptional time management and organizational skills

Demonstrate excellent written and verbal communication skills

Excels in team-based environment

Required to work a hybrid schedule including in-office hours QUALIFICATIONS/EDUCATION Associate’s or bachelor’s degree preferred

1-2 years’ experience in a customer service, operations, administration, transportation, warehousing, or logistics role preferred PHYSICAL DEMANDS & WORK ENVIRONMENT

Work Environment: Job is typically performed in a general office environment.

Physical

Requirements

NP Not Present O Occasional (Up to 25% of time)

F Frequent (26%-74% of time)

C Constant (75% or more of time)

📌 Customer Success Coordinator - MEX (Monterrey)
🏢 Wwex Group
📍 Monterrey