Remote Work: Hybrid Overview: At Zebra, we are a community of innovators who come together to create new ways of working. Serves as the primary post-sale point of contact for clients/customers. May handle escalations and coordinate across functional areas of the company, including Marketing, Sales, Professional Services, Engineering, Finance, Training, and/or Support.

Responsibilities: Manage a list of strategic and top customers on their post-sales customer journey including kickoff, onboarding, adoption, renewals, and advocacy. Create and execute a project management plan, providing awareness across the organization, driving both strategic and tactical initiatives. Facilitate customer cadence calls, onsite and/or web trainings Drive quarterly steering committee agenda's, partnering with sales, Executive Management and other resources to drive continued ROI.

Act as the voice of the customer and partner with them through the entire customer journey Ensure customer environment is maximized to exceed value and expectations over time Drive business process recommendations to eccelarate the adoption, retention, upsell and value achievement while identifing and resolving risk Deliver, document and referrence customer success stories to distinguish ZPA's services Partner with sales to identify expansion opportunities.





Qualifications: Bachelor's degree required, Master's Degree or relevant experience preferred Minimum of 5 years' work experience Strong knowledge of business challenges/enterprise landscape, team player, strong project management, organizational and communication, build strong internal and external relationships, strong mentor and leadership qualities Ability to speak at the Director and C-level An understanding of CPG/supply chain and/or store operations account management processes is a plus. Ability to speak at the Director and C-level An understanding of CPG/supply chain and/or store operations account management processes is a plus.

HYBRID ROLE: CDMX, CONDESA To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. If you are a victim of identity theft contact your local police department. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy .

📌 Customer Success Account Manager Senior (Ciudad de México)
🏢 Zebra Technologies
📍 Ciudad de México