PURPOSE The Customer Success Coordinator is responsible for handling the foundational level operations and day-to-day processes for their respective assigned accounts while growing their business with GlobalTranz as a whole.

The Customer Success

Coordinator will work directly with their respective team members to make sure their assigned customers receive the utmost customer service levels and a smooth start-to-finish experience with GlobalTranz.

The Customer Success

Coordinator is responsible for ensuring all daily tasks are completed in accordance with department policy and procedure guidelines and any additional customer-specific SOPs.

Essential Duties & Responsibilities

- Ensure all account activities are in accordance with established standard operating procedure for their assigned account

- Ensure all shipments are built properly in their respective transportation management system (TMS), all appointment times entered properly, and logistically feasible for success

- Assist their pod members in ensuring that their assigned customer(s) are always satisfied in their partnership with GlobalTranz

- Work directly with Customer Success team members to ensure finance collections are being handled smoothly and in accordance with GTZ (or customer-specific contract) states





- Work directly with Carrier Sales to ensure they are following the customer’s SOP guidelines

- Capable of stepping in and managing their account(s) in the absence of respective team members

- Respond to all customer emails and phone calls within a timely fashion

- Proactively monitor customer shipments to ensure on-time load deliveries and pick-ups

Required Knowledge/Skills/Abilities

- Extremely detail-oriented and goal-focused

- Willingness to learn on-the-fly while retaining coaching and training

- Proactivity toward daily tasks

- Available after-hours for any necessary customer urgent issues and needs that may occur

- Exceptional time management and organizational skills

- Demonstrate excellent written and verbal communication skills

- Excels in team-based environment

- Required to work a hybrid schedule including in-office hours

Qualifications/Education

- Associate’s or bachelor’s degree preferred

- 1-2 years’ experience in a customer service, operations, administration, transportation, warehousing, or logistics role preferred

PHYSICAL DEMANDS & WORK ENVIRONMENT

Work Environment: Job is typically performed in a general office environment.

Physical Requirements

NP Not Present O Occasional (Up to 25% of time)

F Frequent (26%-74% of time)

C Constant (75% or more of time)

📌 Customer Success Coordinator - MEX (Monterrey)
🏢 Worldwide Express
📍 Monterrey