Industry: eCommerce / Luxury Retail / Customer Success Work Arrangement: Fully Remote Job Type: Independent Contractor, Full-time Work Schedule: Monday–Friday, 7:00 AM – 8:00 PM PST, and Saturday–Sunday, 8:00 AM – 5:00 PM PST (shifting schedule every month; must be open to working weekends and U.S. holidays during peak seasons and special events) Locations: Philippines (primary) LATAM (Mexico, Colombia, Brazil, Argentina) Other remote regions with strong English communication and customer service backgrounds About Pearl Talent Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU.

Role Overview We're looking for a Customer Success Representative to join the team supporting one of the leading luxury floral eCommerce brands in the U.You'll manage orders, resolve issues, and deliver exceptional service across multiple channels while maintaining the brand's high standards of detail and care. This role is idóneo for someone who thrives in a fast-paced, high-touch environment and has a passion for luxury, aesthetics, and building long-term customer relationships. By providing top-tier service and creative recommendations, you'll help turn first-time buyers into lifelong customers—contributing to the company's continued success and brand reputation.

Core Responsibilities Customer Relationship

Management – 40% Serve as the first point of contact via phone, email, and live chat.

Order

Management & Coordination – 30% Process orders accurately through phone and online platforms. Represent the brand with empathy and composure under pressure. Administrative & Reporting – 5% Maintain accurate CRM records of all customer interactions.



Must-Have (Required): 2+ years of experience in a customer-facing role , ideally in eCommerce, hospitality, or luxury services .

Experience handling both inbound calls and written communications (email/chat).

Excellent

English communication skills (written and verbal). Tech-savvy with experience in CRM or order management systems . Reliable, high-speed internet connection and professional remote setup. Flexibility to work shifting schedules, weekends, and U.S. holidays .

Familiarity with Shopify or other eCommerce platforms . Bilingual fluency in English and Spanish/French . Passion for aesthetics, events, or luxury service excellence . Gmail, Slack, Zoom CRM / Order Management: Shopify, HubSpot, or similar systems Customer Support Tools: Zendesk, Gorgias, or Front Productivity Tools: Google Workspace (Docs, Sheets, Drive) Preferred: Excel or Google Sheets AI / Productivity: Based on experience and skills Remote Work: Fully remote—work from anywhere with reliable connectivity Generous PTO: In accordance with company policy Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees Learning Stipend: For professional development and upskilling Order Upsell Bonus: Earn up to $500 monthly for successful upsells Global Networking: Work with a diverse and international team Professional Growth: Direct mentorship and ongoing learning opportunities Our Recruitment Process Application Screening Initial Interview Skills Assessment Final Interview Job Offer Onboarding Ready to Join Us?

If you're passionate about creating memorable customer experiences and want to work with a luxury brand that values creativity, service, and connection—this is your opportunity.

📌 Customer Success Representative (Luxury Floral eCommerce) (Ciudad Apodaca)
🏢 Pearl
📍 Ciudad Apodaca