Concierge (Customer Support Specialist) Location : Remote Reports To : Fred Perrotta, Co-Founder Schedule : Flexible schedule with agreed coverage window Type : Full-Time Contractor Compensation: $1,000 - $1,400 USD/month depending on experience Do you like helping people and traveling? Tortuga is seeking a Concierge (Customer Support Specialist) to make travel easier for our customers. You will own the daily support workflows, in email and on social media, currently managed by our co-founders.

We are a small, remote team based in the US with manufacturing in Asia and contractors distributed globally. This role is critically important right now as we are about to launch our first Kickstarter campaign this summer. We set a high bar for support.

For us, support is an investment in creating raving fans who love and are loyal to the brand.

Responsibilities High-Velocity Customer Support (Written Only) Ticket Management : Own the helpdesk. Email and social media only, no phone or live chat. You will communicate directly with our warehouse on Slack.

Operations and Admin Support Founder Support : Act as a virtual, administrative assistant to Tortuga's co-founders, Fred and Jeremy, taking on ad-hoc tasks to free up our bandwidth to focus on strategy and growth.

Growth and Product Launches Launch Support :



Assist with the logistical and support-side requirements for our upcoming Kickstarter and summer product launches. Generalist "Hat-Wearing" : Be ready to jump into various projects from research to basic digital admin as the needs of a lean business shift.

Requirements High-Level Written English : Excellent written English is mandatory. You must be able to write conversational, natural emails that perfectly represent our brand voice. As a team, we communicate most often in writing. Customer-Facing Experience : Previous experience in support, retail, food service, or any other job where you worked directly with customers.

Tech Literacy : Comfortable navigating software for helpdesk, ecommerce, warehouse management (WMS), returns, social media, and AI.

Experience with Shopify, ShipHero, or Loop Returns specifically is a plus, but not required.

Benefits Compensation: $1,000 - $1,400 USD/month depending on experience Work from Anywhere: Tortuga is 100% remote. This is a contractor role. Contractors are responsible for their own taxes, insurance, social security, and statutory obligations in their country of residence.

Scalable Growth : Join a lean team where your performance directly impacts your future career growth and opportunities.

Global Exposure : Work at the intersection of US design and marketing, Asian manufacturing, and general ecommerce.

📌 Customer Support Concierge for Travel Gear Brand (Guanajuato)
🏢 TORTUGA
📍 Guanajuato