HCL Tech is looking for Epic Grand Central Analyst with the below skills:

SKILLS:

Provides support for Admission, Discharge, Transfer (ADT) workflows in Epic Grand Central, ensuring smooth patient movement and bed management. Handles incident resolution, ticket management, and user support.

Key Responsibilities

Resolve user issues and manage support tickets promptly.

Troubleshoot workflow mismatches, system errors, and integration issues.

Collaborate with clinical and administrative teams for effective solutions.

Participate in on-call rotations and urgent incident response.

Document resolutions and maintain knowledge base articles.

Required Qualifications

Epic Grand Central Certification (multiple Epic certifications a plus).





3–5 years of healthcare IT or application support experience.

Strong understanding of hospital operations and ADT workflows.

Experience with ticketing systems (e.g., ServiceNow, Remedy).

Excellent problem-solving and communication skills.

Benefits:

- Christmas bonus 30 days
- Vacation bonus 25%
- Internet bonus ($850 per month)
- 100% Payroll schema with Social security IMSS.
- 12 vacation days at first year
- Life Insurance
- Profit Sharing (PTU) (15 days to 1 month of salary)
- Major medical insurance
- 13% Saving funds ($113,000 anuales aprox)
- Meals Allowance ($3,400 mensuales aprox)

📌 Epic Grand Central Analyst (México)
🏢 HCLTech
📍 México