Company Description Nestled along the coastal paradise of Riviera Maya on a pristine oceanfront site, remarkable for its lush and expansive mangrove gardens and deep white-sand beach, an extraordinary resort is taking shape: Ensure the guest experience meets or exceeds all the Auberge / Forbes quality and service standards from Check-in to Check-out. Supervise all necessary documents that have been prepared by the agents, such as registration cards, guest folio accounts as well as any other item that may support efficient and timely check-in/out processes. Audit the check out process for the front desk and check in/check out process for the greeters.

Ensuring to teach the team the correct billing revision according to Front Desk policies and procedures. Supervise the constant training for the front desk agents, greeters, kids club and water sports team making sure they understand tasks, SOS, SOPs and Standards Making sure that any irregularities and discrepancies are recorded and brought to the attention of the MOD and/or General Manager. Must share clear expectations to the team The Front of the House Supervisor has to be able to identify improvement points and work in action plans with the Front of the House Manager.

Self-confidence and leadership skills Two years' experience at a hotel Able to work on a versátil schedule, including weekends and holidays,



according to department needs Drive to learn multiple computer programs and continually refine processes.. Ability to clearly communicate in English with guests, employees, owners, and management both orally and in writing. Ability to input and access data in a computer.

Ability to maintain the confidentiality of guest information and designated hotel data. Awareness and sensitivity to the concept of luxury and quality Responsive and genuine with guests and colleagues Incorporates customer information as part of the overall strategy Understands the value of employees, customers and profit link Confident with guest interactions Communicates and compelling vision Inspires co-operation and commitment Has a sense of urgency Communicates clearly and persuasively Open to feedback and learning Achievement and goal oriented Additional Information Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, and residences. Follow us on Linked In, Facebook, Twitter, and Instagram: @AubergeResorts and #AlwaysAuberge.

Our mission is to be the best-loved manager of one-of-a-kind luxury properties and experiences. Auberge is a family of intimate, one-of-kind hotels and resorts that define an approachable style of luxury in both product and service that resonates with the curious modern traveller. Passionately local, experience-led, romantic and stylish, these hotels hum with a vibrancy that is both refined and relevant.

📌 Front of House Supervisor (Ciudad de México)
🏢 Auberge Resorts
📍 Ciudad de México