Who we are Samsara (NYSE: IOT) is the pioneer of the Connected OperationsTM Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our integral economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. Are you an aspiring knowledge manager or technical writer with a passion for managing multiple projects and collaborating with SMEs to develop best-in-class content, using cutting-edge knowledge management technologies, including AI? Join a forward-thinking team, where you'll help drive our technology-centric knowledge framework within the Global Support organization, working with peers and subject matter experts to enhance our knowledge assets using the latest in AI and other innovative tech.

The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative,



ambitious ideas for our customers. Assist in managing the content operations roadmap and contribute to the completion of projects within the roadmap Collaborate with teams to implement and maintain knowledge development processes and standards Support various knowledge development projects and initiatives, ensuring their successful execution Assist in monitoring and reporting on KPIs to evaluate knowledge effectiveness and sharing insights with the organization Participate in identifying and implementing improvements in knowledge processes and technology Minimum requirements for this role: Bachelor's degree in a related field or equivalent experience demonstrating expertise in knowledge management, or technical documentation. 6+ years of knowledge management/technical writing/technical content development experience, including creating, capturing, structuring, and maintaining knowledge Experienced in working with knowledge management and ticketing systems Experienced in preparing AI-optimized content and building AI models for generating content Strong interpersonal skills to collaborate with cross-functional teams and to communicate effectively with stakeholders at all levels Adept at managing multiple priorities and embracing change with ease An idóneo candidate also is: Proficient in Jira Experienced in working in Agile/Scrum environments Experienced in using Confluence, Tableau, and Zendesk or similar CRM tools Experienced in managing content/knowledge-related projects

📌 Information Technology Engineer (Monterrey)
🏢 Samsara
📍 Monterrey