We're hiring a Customer Integration Engineer — you'll be the technical backbone connecting Mia to our customers' existing systems. This role is based in Mexico City, where you'll work in-person with our local team three days a week. This is an exciting opportunity for an integration engineer who thrives on variety, ownership, and real customer impact!

What You'll Do Build & Ship Integrations Develop production-quality integrations connecting Mia to EHR systems, practice management software, and data warehouses Build robust data pipelines using APIs, middleware, and various data exchange methods Create reusable integration modules to accelerate future implementations Handle technical configuration for new customers and resolve conflicts during deployment Own the Customer Relationship Lead technical discovery sessions with customer engineering and IT teams Serve as the primary technical contact for integration questions and incident resolution Translate clinical and business workflows into clear technical specs Support, Document & Improve Provide Tier 2/3 support for production environments Create and maintain technical documentation, integration playbooks,



and training materials Identify opportunities to improve and automate integration processes over time What We're Looking For Must Have 5+ years of experience in software development, data engineering, or integration work in production environments Proven track record building and maintaining real integrations — data pipelines, API integrations, or similar Python experience Experience with APIs (REST/SOAP), webhooks, and authentication standards (OAuth, JWT) Strong English communication skills — this hire must be comfortable leading technical conversations with clients and representing Hello Patient professionally Ability to work independently, manage multiple projects, and thrive in a fast-paced startup environment Located in or able to commute to Mexico City (Hybrid – 3 days/week in office) Preferred Familiarity with healthcare data standards (FHIR, HL7) or EHR integrations Background at a B2B SaaS or startup Experience with cloud platforms (AWS, GCP, Azure) or containerization (Docker) AI-native mindset — comfortable building around AI tools and platforms Compensation Base salary: $Our AI platform proactively engages patients through perfectly timed calls and texts, resolving complex interactions end-to-end—from scheduling to billing to retention.

📌 Integration Engineering I (Ciudad de México)
🏢 Hello Patient
📍 Ciudad de México