Arketa is building the operating system for modern fitness and wellness. Our mission is to make wellness more accessible by empowering studios and wellness entrepreneurs to grow beyond in-person classes. We provide a powerful, all-in-one platform to manage and scale hybrid wellness businesses—whether online, in-person, or both.

With Arketa, users can easily manage schedules, accept bookings and payments, build on-demand video libraries, host retreats, and run marketing campaigns via text and email. We also offer fully branded apps and websites, so studios can deliver a seamless, professional experience across every customer touchpoint. It's a unique moment to join us—we're building a category-defining company in a fast-moving space, and we're looking for teammates who are excited to help shape the future of wellness.

The Role: Arketa is seeking a customer-focused full stack-engineer. This role is key to prevent churn and ensure our customers are getting the most of our software. This role is hybrid 3x a week to our Mexico City office.

English fluency is required. building tools to improve bug triage What You'll Do: 60% talking to customers and fixing either bugs or user experience edge cases 40% actually improving systems long term Triage, investigate,



and resolve bugs reported by customers and the support team Own issues end-to-end: reproduce → diagnose → fix → validate → communicate Collaborate closely with Support to provide timely updates and clarity on issues Improve system reliability by identifying root causes (not just patching symptoms) Maintain high-quality standards (testing, edge cases, regressions) What We're Looking For: 2+ years experience as a software engineer Strong written and spoken English fluency Production experience in node.js and react/typescript Experience in fast moving environment, such as small companies or a start-up AI-tooling proficiency: AI as a force multiplier Eligibility to work out of our Mexico City office Nice to have: Experience with integral teams Python experience U.In addition to base pay, we offer equity and performance-based bonuses as part of our total compensation package. We actively encourage applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

📌 IT Support Engineer - Hybrid (Álvaro Obregón)
🏢 Arketa
📍 Álvaro Obregón