IT Support Specialist : The IT Support Specialist is an on‐site Tier 1 / Tier 1.5 support role responsible for delivering hands‐on, user‐focused technical support to office staff. The role supports desktops, Microsoft 365 applications, SaaS systems, user access, and basic network connectivity, ensuring users are fully operational before escalating to Tier 2 or third‐party vendors when needed. All work is logged and tracked through the company's IT service management system.

Responsibilities End User Support &

• Troubleshooting Provide hands on technical support for end users via phone, screen sharing, and in person assistance.Diagnose, troubleshoot, and resolve issues related to desktop applications, SaaS platforms, and Microsoft 365 tools, exhausting troubleshooting options before escalation.Systems, Devices &

• Applications Install, configure, maintain, and inventory workstations, peripherals, and desktop applications.Support core Microsoft 365 tools, including:Identity, Access &





• Security Support Assist users with Azure AD / Entra ID activities, including:Password resetsMFA enrollment and troubleshootingUser and group access changesSupport users through security requirements in an educational and adaptive manner, helping them comply rather than enforcing rigid controls.Network &

• Connectivity (Basic) Provide basic troubleshooting for Wi Fi, VPN, DNS, and DHCP issues.Assist with configuration and troubleshooting of Asus routers following documented standards.

Additional Responsibilities

Participate in team meetings, training sessions, and knowledge sharing activities.Participate in after hours, urgent on call support as assigned (company phone provided; on call handled remotely). #If you would like more information about how your data is processed, please contact us.

📌 IT Support Specialist Remote H/F (Aguascalientes)
🏢 Distro
📍 Aguascalientes