Important Information Experience: +6 years Job Mode: Full-time Work Mode: Hybrid position to work 3 days a week at the Mexico City office. ID: 19964 Responsibilities and Duties • Investigate and drive support resolution with senior external clients, internal stakeholders and other Marquee engineering teams. Serve as point of escalation for support issues from Marquee Helpdesk (L1) • Providing mentorship and guidance to junior team members to ensure successful resolution of issues • Develop and mature the SRE strategy to ensure scalability, reliability, and performance of our platforms.

- Automate manual processes to increase efficiency and reduce risk.
- Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed.
- Work closely with the engineering team to drive resolution of client issues.
- participate in on-call rotations and respond to incidents as needed.
- Continuously improve processes and systems to increase reliability and reduce risk.
- Influence and suggest improvements on roadmap for enhancing Marquee client experience.
- Create documentation /runbooks and code snippets to share with clients and internal engineering teams Key criteria:
- Must be comfortable coding in Java and or Python, debugging API calls, writing quality-of-life snippets for clients, creating scripts for debug tooling.
- Must have a basic knowledge of UI and API integration.
- Must be presentable to clients and a clear, empathetic communicator able to talk to clients and stakeholders with confidence.
- Must be willing to execute on support issues while also building out the function and automating resolution of repeat issues.

Mandatory Skills: Java or any object-oriented programming language, Linux, SQL (between Linux and SQL, candidate should be strong in at least one of them) Basic Qualifications (Required skills) · Bachelor's degree in information technology, Computer Information Systems,



Computer Science, or a related field. · 3 to 5 years of work experience on SDLC/Devops, LINUX system platforms. · Good Linux Scripting/Development skills - JAVA, Python (any). · Good knowledge in technologies like Autosys/Job scheduling systems like CRON, NIS, Apache, Tomcat, any RDBMS like DB/ MS-SQL/Oracle/Sybase, Public/Private Cloud. · Good Knowledge of SDLC, CVS, SVN, GIT, Maven, GITLAB, Docker and Jenkins. · Knowledge of Devops dependencies - code review, builds, repositories, packages, distribution. · Knowledge of config management - chef, puppet, ansible and related languages . groovy, go, json, yml, ini (any) · Strong analytical and troubleshooting capabilities. · Excellent soft skills & Communication (Verbal and Written) . · Must be willing to work in rotational shifts. · Ability to Multi task in high paced environment. · Problem Solver and To-Do attitude, ability to face technical challenges and drive solution.

Preferred Qualifications (Nice to have) · Having worked in environment supporting 10000+ servers a plus. · Multiple Application Support Experience a plus. · ITIL and ITSM experience a plus. · Global clients facing Support team experience a plus. · Able to work within a General team, prior experience a plus . · Prior experience with Financial Institution a plus.

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world's leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora's technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering. At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

📌 Production Support Engineer (Java, SQL, Linux) (Álvaro Obregón)
🏢 Encora
📍 Álvaro Obregón