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Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site!

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

2020 Fortune’s World Most Admired Companies (14th)

2019 Fortune’s Best Places to Work (15th)

2019 Forbes’s One of the “Best Employers for Diversity”

2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)

2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years

2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible

2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.

2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.

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RC778154 LM078:Employee Solutions Representative (Open)LM078:Employee Solutions RepresentativeFull timeTorre Diana, Rio Lerma 232, Pisos 13 y 14 Colonia Cuauhtémoc Ciudad de Mexico 06500 Cuauhtemoc, MEX MexicoInvolves online and telephone contact with external/internal customers within functional area and completing any related administration.Provides support services, including research for back office areas such as: payroll,



human resources, expense reports, back office systems, and payments to vendors for employees. Communicates information that requires some explanation or interpretation. This is a US-focused position.

Under general supervision performs the following activities:

PRINCIPLE DUTIES AND RESPONSIBILITIES

- Responds to US employee's basic inquiries.
- Resolves basic problems and/or escalates more complex cases to the appropriate business area for resolution.
- Adhoc departmental reporting and other operational tasks as assigned.
- Enters employee data into various systems.
- Accurately document calls while speaking with employees.
- Perform other duties as assigned

Minimum Education

- High School diploma or equivalent education. Some bachelor’s degree preferred
- Related experience may offset degree requirements and related education/degree may offset experience requirements.
- Spoken and written fluency in local language as well as English as determined by the results of TOEIC exam (750 points).

Minimum Experience

Two (2) year experience in customer service, back Office information systems support, payroll or human resources.

Knowledge, Skills and Abilities

- Proficient in automated office systems, including word processing, spreadsheet and database programs.
- Ability to work variable shifts
- Good verbal and written communication skills necessary to explain complex and/or confidential information.
- Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.

Job Posting End Date:

📌 :Employee Solutions Representative (Ciudad de México)
🏢 Fedex
📍 Ciudad de México