We're helping businesses get off the ground by enabling them to focus on running their business. We're data-driven and never stop iterating.

Who You Are As a leader, you put your people before all else, and are always thinking about how to create an inclusive, and diverse environment where they can develop their skills, provide them with new experiences, and grow their integral benefits knowledge. You will have the opportunity to work cross-functionally as this role will partner with colleagues across Justworks including Customer Success, Engineering, Product, Legal, and Finance.

Your Success Profile What You Will

Work On Manage, build, lead, and develop the dynamic teams that are responsible for work across Justworks' International Benefits that provides new and existing customers with an incredible experience interacting with Benefits offered on the Justworks platform Oversee day-to-day and long-term projects of the teams' operations including: Establish and improve KPIs with internal customers to improve issue resolution times, accuracy, and satisfaction Standup and manage benefits partner relationships including, but not limited, to contract negotiations/renewals, SLA maintenance, and implementation of new products and services Handle general management responsibilities including (but not limited to): Fostering a collaborative and performance-driven environment by supporting team members in identifying areas of improvement and creating tailored development plans for each employee. Providing regular feedback and conducting timely performance reviews Ensuring accuracy, timeliness,



and quality of the team's work Holding regular 1-on-1s and leading team meetings Approving timecards and PTO Developing and overseeing hiring, retention, succession planning, and promotion strategies for all members in the team In conjunction with Legal and Compliance, ensure Justworks' global compliance requirements, and all other pertinent regulations Create and maintain crossfunctional partnerships with CSO and Program Management to ensure proper support of existing and new benefits Partner with our Product and Engineering teams to improve systems, diagnose bugs, and deploy solutions that drive operational efficiencies and create internal and external customer delight Perform other related responsibilities as needed based on department and/or organizational needs.

How You Will Do Your Work

As a Manager, International Benefits Operations, how results are achieved is paramount for your success and ultimately result in our success as an organization. Ethical practice - the ability to integrate core values, integrity and accountability throughout all organizational and business practices.

Qualifications Minimum of 5 years experience managing, developing, and scaling operational teams with some experience in a high growth,



technical or start-up environment Strong track record of developing and engaging direct reports Knowledge of Global Operations, a plus but not required Prior experience in Benefits Operations Experience working on a globally distributed team Project management experience related to systems/vendor implementation and/or process improvement Proven strategic agility, ability to succeed in a fast-paced, continuously-evolving environment Intellectual curiosity, a strong growth-mindset, and the desire to constantly improve SQL and Excel knowledge a plus Ability to travel 25% of the time Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We're proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status.

We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws.

📌 Manager, International Benefits Operations (Tijuana)
🏢 Justworks
📍 Tijuana