With a vision for a connected world, Inchcape relies upon the expertise, diversity, and global network of our over 3,000 professionals, spread across 60 plus countries and in over 240 offices to help our partners connect to a smoother, smarter ocean.

General

Perspective – we connect the world and see the bigger picture. The Power of People – we rely on the strength of local agent knowledge and relationships. Manzanillo, Mexico Business Need / Purpose of Role The Operations Representative (Boarding Agent) reporting to Operations Supervisor is responsible for providing logistics service to our Principals (the clients) to ensure the safe and smooth turnaround of all appointed vessels within the jurisdiction of the port office, as well as managing vessel requirements, procurement of relevant vendor services, and undertaking vessel boarding as required.

The Operations

Representative performs office and non-manual work assisting Inchcape in the running and servicing Inchcape's 24-hours-a-day, 7-days-a-week on-call services commitments to its Principals. Objectives & Measurement – Key Responsibilities To terminate the availability of docks, the local port conditions prevailing at the time of the estimated arrival of ships and the orders and requirements of the terminal, to communicate these matters to the masters of the ships and other representatives of the principals, and to assist the masters of the ships with advice on how ships can have a better operation in port. Coordinate any and all applicable regulations of the Mexican Secretariat of the Navy, Mexican Customs, Immigration and any terminal rules or rules, as well as any varying interpretations of government regulations applied by terminals,



to communicate with ship captains and other representatives of the Principals regarding applicable regulations and interpretations, and assist ship captains and principals in accounting for any variables at particular port calls by advising and recommending courses of action to ship captains to comply with the various applicable regulations and interpretations.

Support customers in obtaining the various services that ships need while in port, such as medical services or food deliveries for the crew, by contacting suppliers and arranging service deliveries. Responsible for assisting the principals with the monitoring and servicing of the Principals' business operations by gathering details on the process of entry and loading or unloading of each vessel and for drafting the Statements of Fact (SoF) for each port call, and responsible for obtaining and providing the Principal with the respective SoFs for port call drawn up by ship and terminal captains. Support clients with monitoring and servicing the principals' business operations by preparing and ensuring the accuracy of pre-arrival documentation and visitor/supplier list for vessels and terminals, to coordinate navigation arrangements, to update arrival details and to send arrival messages, to collect information and ensure accuracy of updated daily cargo details, to communicate daily updates to managers (loading and handling), to collect and update output details, and to send output messages and documents.





Responsible for innovating with methods to reduce operating costs and find efficiencies for the port office. Knowledge, Skills, and Abilities A foundational knowledge of Port Operations. Competent user of the Microsoft Office suite including Outlook, Excel and Word.

Ability to work evenings, weekends, holidays and adapt to fluid ship port schedules in 24/7/365 port operations. Being able to communicate in writing clearly and concisely. Bilingual in English and Spanish (written, verbal, reading) required.

Education, Qualifications, Certifications, and Licenses Education/Experience: Bachelor's degree – Maritime Institutions or Academies degrees is preferred 1-3 years' experience in general maritime industry with exposure to various commodities and vessel types utilized in the port of employment. To reach the highest standards we depend on our people, their welfare, training, and expertise. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time.

With consistent communication and digital collaboration tools, Inchcape has enabled our employees to find a balance that feels fulfilling and productive for each individual situation. Follow us on LinkedIn, Facebook, Instagram, and X to meet our employees and see what makes us who we are. Inchcape is committed to the full inclusion of all qualified individuals.

All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

📌 Mexico - Boarding Agent, Maritime Ship Agent (Mérida)
🏢 ISS Group Holdings
📍 Mérida