Job DescriptionThe role of the Customer Care Representative is to provide product information and product support to new and existing customers.This position works closely with several departments (i.e., sales, accounting, production, and shipping) to ensure orders ship on time and complete.It coordinates and acts as liaison between customer and internal departments ensuring customer's needs are met completely.QualificationsExperience3 years of Customer Service Experience or related area.Skills / AbilitiesPossesses an understanding of customer service satisfactionExceptional Communication skills (verbal/written)Excellent problem-solving abilityKeen eye for detailStrong organizational skillsConduct on-line researchMicrosoft suite (Outlook, Excel,



Word)Perform basic math and algebraBilingual (Spanish, English Required)Essential ResultsInvoicingSending Invoices to customersSending Tracking numbers to customersProcess POsHelping customers in general situations regarding products, invoices, shipments or warrantiesFollow up on warranties to customersConfirm ETAs (from PAV US and to customers)Control internal documents (Receipt acknowledgements, tax information from customers, etc.)Process RMAsOther duties as assignedAdditional InformationAll your information will be kept confidential according to EEO guidelines.

📌 Customer Service Representative (Nuevo León)
🏢 Peerless-AV
📍 Nuevo León