We are looking for an experienced and forward-thinking AI & Telephony Collections Product Owner to lead the digital transformation of our Collections function.
This role will be pivotal in driving the design, development, and implementation ofAI-driven capabilities and telephony enhancements to improve recovery rates, and operational efficiency.The adecuado candidate will combine strong analytical and strategic thinking with hands-on experience in AI technologies, telephony platforms.
Challenges that await you:AI Strategy and ImplementationDefine and execute the AI roadmap for Collections, focusing on improving customer contact efficiency, segmentation, and recovery performanceLead the design, testing, and deployment of AI voice bots andconversational AI (both internally developed and through external vendors)Collaborate with data science, engineering, and operations teams to integrate machine learning models for risk segmentation, optimal contact strategy, and payment predictionEvaluate and select AI partners and platforms; manage relationships with external technology providersEnsure AI tools comply with local regulations, data privacy, and ethical AI standardsTelephony Strategy and OptimizationOwn the telephony product roadmap for the Collections area, ensuring robust infrastructure and continuous improvement of KPIs such as contact rate, right-party contact, call quality, and agent utilizationPartner with internal telephony and IT teams to enhance system stability, reporting, and routing logicDesign and execute A/B pilots to test new dialing strategies, call routing setups,



and campaign optimizationsWhat makes you a great fit:Bachelor's degree in Business, Engineering, Computer Science, or related field4+ years of experience in product ownership, digital collections, or telephony strategy (preferably in financial services or fintech)Strong knowledge of AI technologies, conversational AI, and voice automation solutionsProven track record in A/B testing, performance analytics, and continuous improvement initiativesExcellent analytical and communication skills, with ability to translate data into actionable insightsFluent in English Your bonus skills:Experience managing telephony systems (Genesys, Avaya, Amazon Connect, or similar)Experience in digital or neobank environmentsKnowledge of collections processes Experience managing vendor partnerships and technology integrationsSpanish is a plusOur ways of working:Innovative Spirit: A commitment to creativity and groundbreaking solutionsHonest Feedback: valuing open, transparent communicationSupportive Team: a strong, collaborative communityCelebrating Achievements: recognizing our wins togetherHigh-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent financesOur benefits:Relocation support to one of our hubs — Mexico, Cyprus, Spain or Serbia — with assistance for the employee and their familyFlexible work from one of our offices or remoteHealthcare CoverageEducation Budget: Language lessons, professional training and certificationsWellness Budget: Mental health and fitness activity reimbursementsVacation policy: 20 days of annual leave and paid sick leave

📌 Ai & Telephony Collections Product Owner (Xico)
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