Join a dynamic and growing team dedicated to simplifying home improvement and delivering top-tier customer support across multiple channels.
This is a full-time, remote opportunity for residents of the following states:AL, FL, GA, ID, IA, IN, KS, LA, MI, MS, MO, NE, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WYAs a Customer Relations Specialist, you'll be the voice of our company, helping clients, contractors, and consumers with financing, scheduling, and general inquiries related to home improvement projects.
This role combines inbound and outbound call handling, live chat support, problem-solving, and operational support.You'll thrive if you're tech-savvy, people-oriented, and love fast-paced environments that require multitasking and critical thinking.
We're looking for individuals who are passionate about delivering exceptional customer experience and growing their skills in a remote first company.RequirementsMinimum 1 year of customer service/call center or office experience required1+ years in financial services, home improvement, or sales is a plusExperience with CRM tools and Microsoft Office SuiteTechnical proficiency with the ability to troubleshoot basic software and connectivity issuesStrong verbal and written communication skillsAbility to type at least 35 WPM accuratelySelf-motivated, dependable,



and able to work independentlyMust pass a background check in compliance with state and federal lawsPrevious remote work experience preferredPrevious experience with Five9 phone system a plus ResponsibilitiesHandle a high volume of inbound/outbound calls in a timely, professional mannerIdentify, research, and resolve customer needs related to home improvement projects and financing optionsFollow communication scripts while maintaining a natural and empathetic toneAssist clients (contractors, lenders, homeowners) through various service-related requests and escalationsManage service requests through multiple digital platforms, ensuring timely and accurate responsesUse internal systems to document, escalate, and track customer issuesWork cross-functionally with internal departments to fully resolve customer concernsParticipate in training, special projects, and team meetings as assignedEnsure full compliance with company policies and applicable financial regulationsMaintain a positive, solution-oriented attitude at all timesWork Schedule & CompensationHours: Full-time, 40 hours/weekSet Shifts: Monday–Friday 12:30p-9:00p CST or Tuesday-Saturday 9:00a-5:30p CSTTraining: Paid, 2 weeks, Monday–Friday, 8:00 AM – 5:00 PM CSTPay: Starting at $14/hour + $1/hr shift differential for nights/weekendsStatus: Full time- Benefit (40 hrs) eligible 1st of month after 60 daysEquipment & Work EnvironmentCompany-provided equipment for full-time, permanent employeesMust have a secure, high-speed internet connection and dedicated workspaceReady to make a difference from the comfort of your home?
Apply now to join a supportive, forward-thinking team where your customer service skills make a real impact in the home improvement industry.
NOT YOUR ORDINARY CALL CENTERTM

📌 Customer Relations Specialist (Xico)
🏢 Five Star Call Centers
📍 Xico