OUR COMPANY:EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture.
Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.We are a true International IT provider and are proud to deliver our services through general simplicity with trusted transparency.WHAT YOU WILL DO:The Desktop Support Associate will play a key role in ensuring the smooth deployment, maintenance, and recovery of IT equipment across the organization and will provide hands-on support for hardware, assist with equipment lifecycle activities, and contribute to the overall inventory and logistics operations.
KEY RESPONSIBILITIES:Fulfill materials and equipment requests efficiently and accuratelyDeploy desk setups and monitor configurationsProvide desk-side support and manage quick-fix solutionsCollect IT equipment for terminations, upgrades, or decommissionsAssist with internal desk moves and hardware relocationsProvide troubleshooting and Tier-1 support where appropriateMaintain and restock IT cabinets and vending machinesPerform Level 1 vending machine maintenance (training provided)Conduct vending machine planogram changes, relocations,



and decommissionsProactively manage inventory within deployment scopeTrack all hardware using internal data systems to ensure traceabilityManage e-waste logistics and support donation requestsReceive inbound hardware and conduct physical inventory countsSupport LATAM shipments and coordinate outbound logistics as neededWork closely with regional inventory teams to align operational effortsParticipate in cycle counting and contribute to overall stock accuracyComplete special projects as assigned by site leadershipESSENTIAL CRITERIA:Education: Associate degree in IT, Computer Science, or related field (or equivalent experience)Experience: 1+ year of experience in IT support, help desk, or desktop supportProficiency in Microsoft Office, particularly Excel and OutlookStrong English communication skills, both verbal and writtenExcellent time management and prioritization skillsDetail-oriented with strong organizational abilitiesAbility to work effectively both independently and as part of a teamProfessionalism and a strong customer service mindsetDESIRABLE CRITERIA:Experience in logistics, warehousing, manufacturing, or similar environmentsFamiliarity with inventory tracking systems or asset management toolsThe EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary.
Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer.
We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

📌 Desktop Support Associate (Xico)
🏢 Eos
📍 Xico