Onsite Network Engineer:QualificationsBachelor's Degree in Computer Science or related area4 years' of experience with network administration, Racking, Stacking of Devices, basic troubleshooting of Cisco Switches, Firewall, Routers etc.Knowledge of IP networking fundamentalsResponsibilitiesMaintain, implement, and troubleshoot networksDesign and support our network systems and infrastructureConfigure and operate routers and switchesMonitor network performance and make recommendations based on performance analysisOn-Site Troubleshooting & ResolutionOnce the engineer arrives on-site, the following tasks must be executed systematically:A.
Physical Inspection & Basic Checks✅ Visual InspectionVerify device power status (LED indicators).
Check cabling for damage/loose connections.Validate rack stability and proper airflow.
✅ Connectivity TestingUse cable testers to validate Ethernet/fiber links.Reseat SFPs/transceivers if link flaps are detected.Confirm switch port status (shut/no shut if needed).
B.
Hardware Replacement Failed Device SwapPower down the faulty device (if safe)



after confirmation with Client SME.Replace with pre-configured spare (if available).
Document serial numbers in the ITSM ticket.C.
Coordination with Remote Teams Live TroubleshootingEstablish a secure remote session (SSH/TeamViewer).
Share console output with backend engineers.Implement configuration fixes as directed.Initiate Teams call and share screensD.
Post-Resolution Validation✔ Functional TestingPing tests, traceroutes, and throughput checks.Verify VLAN/access control for firewall rules.Obtain Infosys client sign-off before departure.Post-Support StepsStep 6: Ticket Resolution & ClosureIf resolved, the engineer updates the ITSM ticket with:Actions takenReplaced components (if any)Client confirmation (ITSM Approval or email approval)If unresolved, a temporary workaround is implemented, and the ticket is escalated.Step 7: Asset & Documentation UpdateSpare parts used are recorded in the ITSM asset inventory.Network diagrams & CMDB are updated if changes were made.

📌 Network Wireless Engineer (Xico)
🏢 N Consulting
📍 Xico