Job Title: Bilingual Medical Receptionist (Spanish-English)Employment Type: Full-TimeSchedule: Monday – Friday, 8:00 AM – 5:00 PM Eastern Daylight TimeSaturday: 8:00 AM – 3:00 PM (rotational, maintaining 40 hrs/week)Salary: $5 – $7/hour (based on experience)Location: Remote (Latin America)We are seeking a Bilingual Medical Receptionist (Spanish-English) to support a U.S.-based healthcare provider dedicated to delivering high-quality, patient-centered care.
The practice offers a range of services focused on improving overall health and well-being in a professional and compassionate environment.In this role, you will be the first point of contact for patients, ensuring a seamless experience through efficient scheduling, timely follow-ups, and responsive communication.ResponsibilitiesHandle inbound and outbound patient calls with professionalism and empathySchedule, confirm, and reschedule appointments to maximize provider availabilityConduct patient intake, including demographics and insurance informationVerify insurance eligibility and assist with basic billing-related questionsPerform timely follow-ups, including lab result callbacks and appointment remindersMaintain accurate and up-to-date patient records in the EHR systemRespond to patient inquiries and provide general front desk supportPrioritize urgent and appointment-related calls effectively Fluent in Spanish and English (required)Experience in a medical receptionist, healthcare support, or high-volume call environmentHands-on experience with Athena EHR (non-negotiable)Strong phone presence with clear, professional, and patient-friendly communicationSolid understanding of insurance verification and healthcare workflowsAbility to multitask, prioritize, and manage multiple calls efficientlyHighly reliable, responsive, and engaged during working hoursDetail-oriented with a strong commitment to patient care Tools & SystemsAthena EHRVoIP system (Ooma or similar)Insurance portals (e.g., Aetna, BCBS,



and others)KPIsHigh call answer rate with minimal missed callsFast response time to appointment requestsHigh schedule utilization (well-filled provider calendars)Timely completion of callbacks and follow-upsAccuracy in patient data entry and insurance verificationBasic RequirementsMust be proficient in speaking and writing English very clearlyMust have relevant work experienceBe able to submit an NBI clearance and/or Local Police Clearance background check before onboarding (mandatory)Must be available for video meetings with your camera on (when needed)Technical RequirementsDevice: Reliable laptop or desktop computer.Internet: High-speed connection (minimum 10 Mbps).
Audio: Noise-canceling headset.Video: Webcam for virtual meetings.Workspace: Quiet, professional environment.
Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client's needs and schedule.Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client.
Paid time off is optional and only if offered by the client.Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.These are optional resources and client-approved allowances available to you as an independent contractor.
Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.

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