Salary Range: $**** - $**** per monthOverviewWe are seeking a reliable, customer-focused professional to support our self-storage operations.
This role is idóneo for a strong communicator with excellent customer service skills, solid technical aptitude, and the flexibility to assist across multiple areas of the business.
In addition to handling customer calls, this position includes administrative and operational tasks during periods of lower call volume.Key ResponsibilitiesAnswer inbound phone calls and assist customers with:Bill payments and payment processingExplaining billing statements and account detailsResolving general customer inquiries related to self-storage facilitiesProvide professional, friendly, and clear communication at all timesAccurately document customer interactions and updates in internal systemsPerform administrative and operational tasks during slower call periods, including:Data entryWorking with Excel spreadsheetsGeneral office and system-related tasks as neededSupport other departments or projects as assigned, based on skills and availabilitySchedulePrimary schedule: Monday–Friday, 10:00 a.m. – 7:00 p.m.
ESTWeekend availability (preferred):Saturday & Sunday shifts from 8:00 a.m. – 8:00 p.m.
EST Required QualificationsExcellent customer service and communication skillsNorth American accent or native-level English proficiencyStrong computer skills and comfort navigating software systemsProficiency in Microsoft ExcelAbility to multitask, stay organized, and work independentlyProfessional phone presence and problem-solving mindsetPreferred / Nice-to-Have SkillsTech-savvy with the ability to learn new systems quicklyExperience with programming, CSS, or other technical skillsPrevious experience in customer service, call center,



or administrative rolesIdeal Candidate ProfileThis role is best suited for a generalist—someone who enjoys customer interaction but is also comfortable switching gears to administrative or technical tasks.
We value adaptable team members who bring additional skills and are eager to contribute across different areas of the company.
Client Relationship : You will be directly working with the client.
This means that you will communicate with the client, provide services, and address any client-related matters independently.Payments : All payments for your services will be handled by the client.
Elevate and Delegate is not involved in processing your payroll.
Your salary will directly go to you.
Vacation Leaves and Holidays : While we may have recommendations or guidelines regarding vacation leaves and holidays, the decision is entirely at the discretion of the client.
You are expected to align your schedule with the client's business needs and any specific policies or preferences they may have in this regard.
--Application Process:As part of your application, you'll be asked to record your responses to the initial interview questions through a Loom video (questions & instructions are in the application page).
Our team will carefully review your submission, and if shortlisted, we'll share your responses with the client for their review and next steps.Please treat this recording as you would a real interview:Come prepared and make sure you're clearly visible on camera.Record your answers in a quiet, well-lit, and clutter-free space with a stable internet connection.We're excited to get to know you better!
Show us your personality and strengths.
We encourage you to answer authentically and in your own words, without reading from a script or using AI tools.Final/client interview process will include a video interview and a test.

📌 Customer Service & Operations Generalist (Xico)
🏢 Elevate and Delegate
📍 Xico