About the Role:

Amalga is seeking a motivated and detail-oriented HR Operations Intern to support our Operations Director and Senior Manager in a fast-paced BPO environment. This is an on-site role combining operational support and project coordination, adecuado for someone eager to grow alongside a company in active expansion.

You will gain hands-on exposure to client operations, AI-powered workflows, people dynamics, and project management, all at once. This is a unique opportunity to contribute meaningfully while developing skills that are directly aligned with the future of modern business operations.

Responsibilities:

- Client Operations
- Coordinate and track new client onboarding processes, ensuring smooth handoffs and a positive first experience
- Support client implementation projects through task tracking, milestone follow-up, and cross-team coordination
- Follow up on client satisfaction survey completion rates, ensuring timely responses and proper documentation
- Project & Administrative Support
- Manage and organize priorities for the Operations Director and Sub-Director simultaneously, with clear communication on task status
- Schedule and coordinate meetings across multiple stakeholders using Google Meet and Zoom
- Use AI tools for meeting transcription, note summarization, and action item follow-up




- Track and report on employee satisfaction survey completion rates
- Monitor and follow up on security compliance course completion across teams
- People & Team Wellness
- Conduct informal 1:1 check-in conversations with specialists and engineers focused exclusively on team wellbeing
- Flag relevant wellbeing concerns or patterns to Operations leadership in a professional and discreet manner

Requirements:

- Current student or recent graduate in Human Resources, Business, or related field.
- Availability to work part-time, on-site at our office.
- Advanced English (written and spoken).

Hard Skills

- Basic project management: task tracking, timelines, and structured documentation
- Proficiency in Google Workspace and/or Microsoft 365
- Familiarity with AI productivity tools for transcription, summarization, and follow-up drafting
- Comfortable working with workforce management platforms (training provided)

Soft Skills

- High level of discretion and professionalism
- Warm, approachable communication style suited for trust-based 1:1 wellness interactions
- Strong self-organization and ability to manage competing priorities
- Adaptability in a fast-moving, growth-stage environment

📌 Operations Intern (Monterrey)
🏢 Journeyfront
📍 Monterrey