About the RoleWe're seeking a high-performing COO with deep operational experience inside a personal injury lawfirm.
You will act as the second-in-command to the CEO and run the daily operations of a multi-department law firm with 200+ staff, 19 departments, and aggressive growth goals.
This is not a learningposition — it's for someone who has already operated in the trenches of PI and knows how to makeevery part of the engine run efficiently.Key Responsibilities:Departmental Oversight:Direct, lead, and optimize daily operations across Intake, Case Management, Pre-Lit, Lit, Medical Records, Negotiations, Investigations, and Client Experience.Ensure KPI tracking, data visibility, and accountability in each department.Process & Systems Leadership:Lead firm-wide process mapping, SOP creation, and cross-functional system alignment (e.g.,Lead Docket, Filevine, RingCentral, CallRail, G Suite).
Optimize workflow automation and collaboration between Intake, CM, and Medical teams.People Management & Performance:Hire, onboard, and coach department leads and hold them to performance-based metrics.Establish structured onboarding, cross-training, and succession planning systems.Medical & Vendor Negotiation:Lead medical provider negotiations, lien reductions, and ensure client medical management iscost-effective and streamlined.Manage investigation resources, vendor contracts, and vendor KPI evaluation.Operational Reporting and Decision Support:Build dashboards in Looker Studio, track progress against KPIs,



and support CEO in decision-making.Present weekly scorecards across departments and identify areas of underperformance.What Success Looks Like• 90%+ of department KPIs hit consistently• Increased case velocity without reducing settlement value• Medical spend per case reduced by (X)% through better negotiation• Investigations completed in < 3 days per case• High team engagement, low turnover, clear org chart with successors in place• CEO involvement in ops reduced by 75%Required Skills & Experience• 7+ years as COO or Director of Operations in a personal injury law firm• Deep knowledge of intakes, CM, litigation, medical records, investigations• Experience with KPIs, process mapping, automation tools• Prior ownership of law firm P&L;, budgeting, and staffing plans• Skilled in medical negotiations, lien reductions, and cost control• High emotional intelligence with zero micromanagement needed• Strong technical understanding of law firm tech stacks (Filevine, Lead Docket, G Suite,RingCentral, etc.)Preferred Tools & Platforms• Filevine, Lead Docket, RingCentral, CallRail• Google Workspace, Asana, Zapier, Looker Studio• BambooHR, TestGorilla, TalentLMSSoft Skills & Personality Fit• Strategic operator with a bias for action• Can teach others, not just do the work• Calm under pressure, direct communicator• Holds teams accountable while building morale• Operates with CEO-mindset and owner mentality

📌 Chief Operating Officer (Xico)
🏢 Legal Management Group
📍 Xico