At Lyft, our purpose is to serve and connect.
We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.You will be Lyft's voice on all social media channels, fielding questions and resolving issues from passengers and drivers in real-time.
As an active representative of Lyft, you will strengthen our community by providing a helpful, effortless and trusted support experience.Responsibilities:Be Lyft's voice on social media and other digital channels and exercise impeccable judgment as Lyft's representative Proactively solve issues and foster trust with our beloved passengers and driversTriage problems from our community and own issue resolution, escalating to designated team(s) when necessaryCreate a personalized, positive and effortless experience for the Lyft communityWork cross-functionally with Product,



Marketing and other teams to ensure a cohesive voice of supportCover the occasional after-hours on-call shiftBe a community advocate for LyftExperience:1+ years of experience in customer service or sales mandatory1+ years of experience with social media or communications preferredCaptivating copywriting skills and fastidious attention to detailEmotional intelligence in spades and experience dealing with people Startup hustle and tireless work ethicKeen ability to work independently and in a teamStrong ownership mindset and resolve to follow-throughWillingness to work a range of hours and weekendsThis role is fully remote in Mexico, candidates for this role must be based in the Mexico City metro area.
#RemotePlease submit your resume in English.
*No EEO language per legal

📌 Associate, Social Media Support (Xico)
🏢 Lyft
📍 Xico