Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations.
We're a fast-growing general startup that's transforming how the industry works — from guest experience to business growth.With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.We're proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.If you're looking to grow your career in a dynamic, global, and impact-driven environment, we'd love to hear from you.
We are seeking a proactive Customer Success Manager in Americanos to join our team.
In this role, you will partner closely with mid-market customers as a trusted advisor, playing a key role in driving customer satisfaction, long-term retention, and revenue growth.
*RESUMES MUST BE SUBMITTED IN ENGLISH TO BE CONSIDERED* Own Strategic Customer RelationshipsServe as the primary point of contact for enterprise customers, building strong executive-level relationships and acting as a trusted advisor.Drive Customer RetentionProactively manage account health, mitigate risks, and ensure consistent delivery of value to achieve high gross retention rates.Increase Net Dollar Retention (NDR)Identify and execute on opportunities to expand account value through cross-sell, upsell,



and increased product adoption.Lead Account Growth & ExpansionPartner with Business Program Managers to drive upsell and expansion opportunities, including renewals, contract expansions, and multi-year agreements.Customer Engagement & AdoptionDevelop and execute success plans that drive product usage, feature adoption, and measurable business outcomes.Executive Business Reviews (EBRs)Conduct regular business reviews with stakeholders to align on goals, demonstrate ROI, and uncover growth opportunities.Risk Identification & MitigationMonitor customer health signals and intervene early to prevent churn or contraction.Voice of the CustomerAdvocate for customer needs internally, influencing product, support, and go-to-market teams.Cross-Functional CollaborationWork closely with Sales, Product, Support, and Marketing to deliver a seamless customer experience.
5+ years of experience in Customer Success, Account Management, or related roles, preferably in enterprise SaaSProven track record of managing high-value accounts and driving revenue growthStrong commercial acumen with experience in upselling and contract negotiationsExcellent executive presence and communication skillsData-driven mindset with the ability to translate insights into actionExperience working cross-functionally in a fast-paced environmentExperience in hospitality and property management tech a plusCompensation range - ****** OTE annually*Exact compensation may vary based on skills, experience, and location.
*Guesty is proud to be an Equal Opportunity Employer.
We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

📌 Enterprise Customer Success Manager (Xico)
🏢 Guesty
📍 Xico