Hey there!
We're Fever, the world's leading tech platform for culture and live entertainment.Our mission?
To democratize access to culture and entertainment.
With our proprietary cutting-edge technology and data-driven approach, we're revolutionizing the way people engage with live entertainment.Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.
Our results?
We've teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading general investors!
Impressive, right?
To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!
Ready to be part of the experience?
Now, let's discuss this role and what you will do to help achieve Fever's mission.About the RoleWe're looking for a curious, hands-on IT Support Specialist to join our lean IT team.
This isn't a traditional helpdesk role — you will be a part of a 2-person team, meaning you will be doing a bit of everything (which will provide you exposure to many systems and technologies).
You'll be responsible for keeping our systems running, managing access and devices across a mostly macOS environment, and contributing to internal tooling projects — including AI-assisted development with tools like Claude Code.One of our previous IT team members progressed into our SRE team.




We see this role as a genuine launchpad for ambitious engineers who want to grow into infrastructure, reliability, or platform engineering.What You'll DoManage macOS fleet via Kandji MDM — deployments, policies, and our custom OpenVPN setupAct as the gatekeeper for access management — onboarding, offboarding, SSO, and permissionsSupport Slack and Jira-based IT requests, triage issues, and resolve them efficientlyCollaborate with our SRE team on infrastructure awareness and escalationsDocument runbooks, processes, and internal guides clearly and consistentlyOccasionally support Windows (and a couple Linux) users alongside our primary macOS environmentUse available platforms to automate common requests and reduce toilWhat We're Looking ForCore IT skillsSolid macOS administration experience — you know the OS, not just the UITerminal comfort — enough to read logs, and not panicExperience with MDM tools (Kandji, Jamf, or similar)Identity and access management — Okta, Google Workspace, SSO basicsMindsetYou ask "why does this keep happening?
" before closing a ticketYou're comfortable with ambiguity and can prioritise without hand-holdingYou write things down — runbooks, notes, decisionsYou want to understand how things work,



not just fix symptomsNice to HaveCuriosity about AI-assisted development tools (Claude Code, Copilot, etc.)Experience with Docker or containers at a basic levelNetworking fundamentals: VLANs, firewalls, switches, VPN conceptsFamiliarity with monitoring and alerting tools (Grafana, Datadog, etc.)Exposure to AWS or other cloud platformsAny Slack bot, webhook, or internal tooling project you've built — even a small oneScripts & automation — you don't need to be a software engineer, but you should be comfortable writing and maintaining scripts helping with daily tasksWhat We OfferA team that treats IT as engineering, not just supportReal autonomy to build tooling, propose improvements, and own projectsOpportunity for engineering progression for the right candidateA lean, collaborative team where your contributions are visible and valuedFully remote workingBenefits & Perks:Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performanceOpportunity to have a real impact in a high-growth global category leader40% discount on all Fever events and experiencesPrivate health Insurance 20 days off annuallyWellhub membershipEnglish LessonsResponsibility from day one and professional and personal growthGreat work environment with a young, international team of talented people to work with!
If you've automated something that used to take 20 minutes, written a script that made your team's life easier, or just find yourself wanting to understand how the network actually works — we'd love to hear from you.
#LI-fulltime

📌 It Support Specialist (Xico)
🏢 FeverUp
📍 Xico