As an Order Management Specialist, you will manage the end-to-end order lifecycle, ensuring orders are processed accurately, production and delivery milestones are monitored, and customers receive timely updates throughout the process.

Key Responsibilities Order Management & Contract Administration

- Create, maintain, and manage customer orders and contracts in SAP.
- Review and validate commercial, technical, financial, and logistics information before order confirmation.
- Ensure accurate pricing and contract compliance throughout the order lifecycle.
- Prepare order confirmations, invoices, and supporting documentation.
- Maintain customer and product master data records.

Customer Service & Commercial Support
- Serve as the primary operational point of contact for customers regarding order status and execution.
- Provide proactive updates on production schedules, shipments, and deliveries.
- Support commercial teams with reporting, order tracking, and customer requests.
- Investigate and resolve order-related issues while coordinating corrective actions.

Supply Chain & Logistics Coordination
- Coordinate closely with production plants, logistics providers, and internal stakeholders to ensure timely order fulfillment.
- Monitor production progress and shipment execution.
- Manage export and shipping documentation.
- Support critical order situations and help minimize delivery risks and delays.

Reporting & Compliance
- Monitor order book performance and prepare operational reports.
- Coordinate with Sales and Finance teams on credit and compliance requirements.
- Ensure adherence to company procedures, policies, and internal controls.
- Support claims management and the issuance of credit and debit notes when required.

Cross-Functional Collaboration
- Partner with Sales, Logistics, Supply Chain, Finance, and Operations teams across multiple locations.
- Provide backup support within the Order Management team.
- Contribute to process improvement initiatives and operational efficiencies.

What We're Looking For Education
- Bachelor's degree in business administration, International Trade, Supply Chain, Logistics, Industrial Engineering, or a related field.

Experience
- 3-5 years of relevant experience in:
- Order Management
- Sales Administration
- Customer Service Operations
- Contract Administration
- Supply Chain Coordination

- Experience within the steel, metals, manufacturing, or industrial sectors is highly preferred.

Technical Skills
- Strong SAP experience (SD module preferred).
- Advanced Microsoft Excel skills.
- Knowledge of international trade, logistics, and supply chain processes.




- Ability to manage multiple priorities in a dynamic environment.

Competencies
- Exceptional attention to detail and accuracy.
- Strong customer service orientation.
- Excellent communication and stakeholder management skills.
- Proactive, solution-focused, and highly organized.
- Ability to collaborate effectively in an international environment.
- Strong teamwork and relationship-building skills.

Languages
- Fluent Spanish and English (required).

Why Join ArcelorMittal International?
- Join the world's leading steel and mining company.
- Be part of a truly global commercial organization.
- Work with international customers and colleagues across multiple regions.
- Develop expertise in steel trading, supply chain management, and global operations.
- Play a key role in delivering outstanding customer experiences and operational excellence.

Ready to build the future of steel with us? Apply today and become part of ArcelorMittal International's Long Products team in Mexico. ArcelorMittal is the world's leading steel and mining company, with a presence in 60 countries and primary steelmaking facilities in 15 countries. Our material is part of the fabric of life. What we produce makes a difference – to individuals, communities, businesses and society.

At ArcelorMittal, the safety, health, and wellbeing of our employees are our top priorities. We believe that every accident is avoidable, and it is essential for every employee, from the shop floor to the management committee, to hold this belief.

Our purpose is to produce ever smarter steels that have a positive benefit for people and planet. Steels made using innovative processes which use less energy, emit significantly less carbon and reduce costs. Steels that are cleaner, stronger and reusable.

Steels for electric vehicles and renewable energy infrastructure that will support societies as they transform through this century. With steel at our core, our inventive people and an entrepreneurial culture at heart, we will support the world in making that change. This is what we believe it takes to be the steel company of the future.

ArcelorMittal International is the Group global commercial and services entity involved in three specific domains:

- Export Sales:



AMI acts as the global commercial international sales and marketing arm for the ArcelorMittal’s mills seeking to sell their products into regions beyond their domestic markets, operating a network of representative offices covering Asia, North America, Central and South America and CIS regions. Sales range between 3 to 4 million tons annually and >1.5 bn $ in revenue.
- Sourcing: purchase of steel, non-ferrous and raw material products from third party sources for ArcelorMittal Downstream Solutions business divisions and other Segments, using its wide network, extended reach and good understanding of the integral markets. Creating value to the Group by eliminating 3rd party channels and traders. Sourcing is a growing business lines of ArcelorMittal International, which is set to reach close to 1 million tons by 2025.
- International Commerce Trade Finance Services: ArcelorMittal International’s strengths on trade, trade finance and its unique financial products are available to its partners within the Group – ArcelorMittal Downstream Solutions business divisions, Group mills and European Procurement Organisation, benefit from improved cashflows, quicker turnaround and efficient management of exports documentary flows. Constantly growing from $100 million its aim is to reach and sustain a level of 0.5bn $ annually by 2021.

ArcelorMittal International has a network of representative offices in 18 countries and that operates through the support of 2 financial platforms – Luxembourg/Antwerp and Singapore to carry out its activities. The central management functions seat in Luxembourg. ArcelorMittal International is committed to building an inclusive workplace that promotes and values diversity and is welcoming of people of all backgrounds. We are convinced that a workforce that feels respected and empowered to bring their full, authentic selves to work will lead the way on innovation and bring agility, perspectives and experiences to contribute to our success.

For us, diversity means a workforce reflective of different cultures, generations, genders, ethnic groups, sexual orientation, nationalities, abilities, social backgrounds and all the other unique differences that make each of us individuals. Inclusion is about creating a work environment where everyone has the opportunity to fully participate in creating business success and where all employees are valued and respected for their distinctive skills, experiences and perspectives.

Our commitment to diversity and inclusion will guide our hiring, our workplace culture and customer service.

📌 Order Management Specialist (Santiago de Querétaro)
🏢 Arcelormittal
📍 Santiago de Querétaro