Plata es una empresa de tecnología y servicios financieros digitales que busca convertirse en la primera opción de servicios financieros en el mercado mexicano que brinda a todos sus clientes soluciones financieras a través de la inclusión, la simplicidad, la conveniencia, la confianza y la seguridad.Fue fundada en **** por ejecutivos e inversores que han creado algunas de las empresas y soluciones más innovadoras y exitosas en la industria de la banca digital en todo el mundo.Position Objective:Ensure operational stability, scalability, and performance of Mesa de Control by owning operational KPIs, resource prioritization, process governance, and cross-functional execution.
Accountable for monthly service levels, operational risk control, and continuous improvement across multiple operational streams.Main Responsabilities:Own and manage Mesa de Control operational KPIs (SLA, backlog, rework, error rate, productivity, turnaround time)Ensure monthly delivery targets are met across teams/shiftsIdentify capacity gaps and reallocate resources accordinglyManage operational trade-offs between speed, quality, and riskEnsure full compliance with approved procedures, regulatory requirements, and internal controlsMonitor and mitigate operational risks impacting service levels or regulatory exposureEscalate structural risks and propose mitigation plansDefine and standardize operational procedures and documentation frameworksOversee implementation of process updates across multiple teamsEnsure consistency of execution across shifts and operational unitsLead initiatives aimed at reducing manual effort, increasing automation, and improving cost-efficiencyAnalyze productivity and operational cost driversDrive structural process improvements with measurable impactDrive operational improvement initiatives aimed at reducing manual effort, minimizing errors,



and improving turnaround timeAct as operational owner in interactions with Product, Compliance, Risk, and TechnologyTranslate regulatory and product requirements into operational execution plansEnsure operational readiness before launches and major process changesLead operational leads or senior specialistsContribute to hiring decisions, team structure design, and onboarding frameworksDevelop internal capabilities and performance culture within MesaJob Profile:Experience:6+ years in operations, process management, or operational excellence rolesExperience leading teams or operational leadsExperience managing performance across multiple streams/shiftsExperience in high-volume regulated environmentsLeadership & Management:Experience managing team leads or indirect teams (20+ FTE indirect scope preferred)Experience managing operational capacity and prioritizationExperience working with budgets or cost-impact decisionsTechnical & Functional Skills:Strong operational KPI ownership (SLA, productivity, cost, quality)Advanced process governance and documentation skillsStrong data-driven mindsetAdvanced Excel / Google SheetsAbility to analyze operational metrics and propose structural improvementsSoft Skills:Strong ownership of monthly resultsStructured decision-making under ambiguityStrong stakeholder influence skillsAbility to balance risk, cost, and service level objectivesNice to Have (Not Mandatory):Experience in fintech / banking / regulated industriesExperience working directly with Compliance and regulatory frameworksSQL and dashboarding experienceExperience leading operational launches or structural changesLo que ofrecemos:Salario Base mensual $71,******Oportunidades para crecer junto con la empresa e influir en el desarrollo de procesos.20 días de vacacionesSeguro de gastos médicos mayores.Protegido de vidaPrestaciones de LeyBono de Wellness: $10,000Bono de Education:$10,000Tipo de jornada:● Turno completoLugar de trabajo: Empleo presencial#soporte

📌 Senior Operations Strategy Manager (Xico)
🏢 en Plata Card
📍 Xico