DescriptionDATAMARK, Inc. is seeking an experienced and dynamic Contact Center Manager to lead our BPO contact center operation.
The adecuado candidate will oversee all aspects of operations, ensuring that we deliver the highest level of customer service while achieving our organizational goals.
The Contact Center Manager will be responsible for managing staff, optimizing processes, and implementing best practices to enhance overall performance.Key responsibilities include developing and executing strategic plans, monitoring performance metrics, hiring and training new staff, and ensuring compliance with organizational standards and regulations.
The Contact Center Manager will also collaborate closely with other departments to drive improvements and enhance the customer experience.
RequirementsBachelor's degree in business, management,



or a related field.At least 2 years of experience in a contact center management roleProven track record of improving operational efficiencyIntermediate to advances Excel skillsStrong leadership, coaching, and motivational skillsExcellent analytical, problem-solving, and decision-making abilitiesExceptional communication and interpersonal skillsExperience working directly with clientsFamiliarity with contact center technologies, software, and performance metricsAbility to work in a fast-paced environment and adapt to changing prioritiesBilingual (Spanish/English)BenefitsAll benefits required by law Life insurance Savings plan Paid trainingGMM - Gastos Medicos Mayores

📌 Contact Center Manager (Xico)
🏢 Data Mark
📍 Xico