Role: Patient Care Coordinator Work Arrangement: Fully Remote Job Type: Independent Contractor, Full-time Work Schedule: Monday–Friday, ideally with consistent morning coverage (EST/PST preferred); Monday to Friday priority Location: Remote, open to candidates in the Philippines About Pearl Talent: We believe in creating environments where your potential is recognized, your voice matters, and your success is tied to meaningful work—not short-term perks.

About the Company Our partner is a virtual-first specialty clinic providing compassionate, evidence-based care for patients with rare and complex chronic conditions like Ehlers-Danlos Syndrome (EDS), POTS, MCAS, and related disorders. By using advanced digital health tools, they break down barriers to care and support patients who are often underserved and misdiagnosed. Their mission is to expand access to specialized care and improve patients' quality of life.

The team operates in a fully remote, fast-paced environment that values empathy, initiative, and operational excellence.

Responsibilities: Patient Support & Communication: 50% Act as the first line of contact for patient inquiries across platforms—EHR, secure chat, and phone—handling scheduling, prescription coordination, and follow-ups with clarity and empathy.

Care Coordination & Navigation: 40% Work closely with our clinical team and external providers to coordinate diagnostic testing, imaging, referrals, and prior authorizations. Track patient progress across the care journey and ensure continuity of care.

Operational Workflow Management: 10% Maintain HIPAA-compliant documentation, support onboarding for new patients, and flag care gaps and systemic or financial barriers to care. Serve as a Medical Scribe , accurately documenting patient encounters, physician notes,



and other relevant information in the electronic medical record (EMR). Ensure timely and precise medical documentation to support high-quality patient care.

Tools: Elation Health (EHR) Slack Google Workspace (Gmail, Sheets, Drive) Zoom Spruce Health (for patient messaging & VOIP) Notion (internal knowledge base) Must haves: Prior experience in care coordination, case management, or virtual clinical support (1-2 years of US healthcare experience) 1 year of experience as a Medical Scribe in a clinical or telehealth setting. S. healthcare systems (insurance, referrals, prior authorizations) Familiarity with medical terminology Experience with Elation EHR or similar digital health platforms preferred Strong preference for candidates with VC-backed digital health company experience Understanding healthcare and what visit processes look like, can make clinical judgment calls, Operationally sound Competitive Salary: Based on experience and skills Remote Work: Fully remote—work from anywhere Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees Generous PTO: In accordance with company policy Direct Mentorship: Guidance from international industry experts Learning & Development: Ongoing access to resources for professional growth Integral Networking: Connect with professionals worldwide Work-Life Balance: Flexible hours that support a healthy balance Our Recruitment Process: Application Screening Skills Assessment Top-grading interview Client Interview Job Offer Client Onboarding Ready to Join Us? If you're passionate about improving patient experiences, thrive in a collaborative environment, and want to make a real difference in healthcare access, we'd love to hear from you.

Apply now to join a mission-driven team delivering compassionate pediatric care worldwide.

📌 Patient Care Coordinator (US-based Health Clinic) (Xochimilco)
🏢 Pearl
📍 Xochimilco